Level 4 Technician

Compucom Staffing -
Chandler, AZ

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Job Details

Contract
$22.31 - $29.75 an hour
1 day ago

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Data center experience
Ladder use
Stacking
Equipment racks mounting

Full Job Description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 4 Technician to join their team onsite in Chandler, AZ and provide end-user support. This role will work 12 hour shifts.

SHIFT TIMES
9AM-9PM
9PM-9AM

Duties and Responsibilities:

Performing installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling
Assisting with material control to ensure all required materials are available to complete the daily work
Ensuring quality and safety guidelines are followed
Ensuring ticketed requests are assigned, communicated, and addressed within client SLA
Performing quality evaluation, diagnosing, troubleshooting of cabling systems, and performing replacement / repairs as necessary
Assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
Proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems)
Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems
Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documents
Able to complete physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
Structured Network Cabling experience
- Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
- Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
WIFI hardware experience
- Wireless LAN Controllers
- Wireless Access Points
Networking experience
- IP Addressing, Layer 2 VLAN etc
Experienced in Ethernet Switching hardware
- Chassis, Supervisor, Line Cards, Power Supplies etc
- Transceiver Types – SX, LX, SR, LR etc
Cable Troubleshooting Knowledge / Experience
- Fluke Testers: Copper - Wire Map, Link Test etc, Fiber – OTDR Testing
- Fluke Aircheck: Wireless Testing
Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
Must be able to lift 35 lbs. solo
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills and written / verbal communication skills
Experience with Windows 10/11 and Windows Server 2019/2022 OS installation and troubleshooting
Knowledge of computer diagnostics and installation, to include hardware/software troubleshooting and networking
Demonstrated experience installing server systems and related components such as networking and storage equipment
Familiarity with the operation and configuration of networking protocols, network card installation, switches, routers and similar components
Ability to work in a fast-paced environment and offer effective solutions under tight deadlines
Strong problem-solving and root cause analysis skills
Must be capable of lifting 1U and 2U rack mounted servers up to 35 pounds and familiar with the use of pallet jacks, lifts, and general data center safety procedures
Rack new servers and un-rack/remove old servers
Cable install & De-install / good wire management required
Maintain a safe work environment with strict inventory control processes
Cleanroom experience (a recommended plus)
Intermediate experience with Windows 2016/2022 installation and configuration including:
Features need to know roles
Disk Management
User Administration
OS troubleshooting to identify build issues
Adding SAN drives/MPIO
Network Management
Intermediate experience with server hardware Client DL360/380 Gen8, Gen9, Gen10, and BL460 Gen8, Gen9, Gen10
Experience troubleshooting memory, disk, array controller battery, HBA, FlexLOM issues
Raid configuration/ logical drives
iLO configuration
Servers and C7000 enclosures
Onboard Administrator
Vsphere 6.5/7.0 vcenter experience
Microsoft failover cluster knowledge and installation experience
Microsoft NLB cluster knowledge and installation experience

Skills and Qualifications:

Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Minimum 4+ years of combined experience in a site support technician and / or infrastructure technician role (or similar experience)
Data Center experience required
Minimum 3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required
Minimum 3+ years of combined experience working in data centers, labs, or server room environments required
Maintaining network environment as part of onsite team in support of physical touch (Smart Hands) support of Incident and or Requests
Providing incident support by working with remote level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
Providing service request support and working with remote network support teams to install hardware or patch cables to enable new services for customers
Participating in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote team for configuration if required and testing connectivity after installation and configuration

Data Center Maintenance:

Proactive walkthrough for failed hardware
Physical audit of supported systems
Proper disposal of hardware and media following client guidelines
Manage incident & request tickets assigned to queue
Validate server(s) / task
Contact client for information / request downtime etc.
Diagnose problem, remotely if possible / on site if required – order parts as required
Repair / replace / configure as required within scope
Complete paperwork

Landings:

Validate server(s) landing requirements
Contact client as required for information
Physical land of hardware in correct location
Build to proper configuration according to client requirements and cut sheet
Request tasks from required groups for additional services
Monitor tasks for completion or problems and escalate to appropriate parties to resolve
Update asset tracking system with server name, location, and owner

Decoms:

Validate server
Inform client of decom
Request decom tasks from required groups to remove server(s) from their services
Validate that dependent services have been halted
Power off and remove server(s)
Dispose of hardware as requested by owner

BackUp / BAR Support:

Escalate unresolved issues to Tier 2 or 3 specialist or client BaR contacts
Coordinate tasks with other client techs
Physical installation of backup hardware
Install operating system on backup server hardware
Maintain client required training

Media Management:

Eject tapes from tape libraries in accordance with disaster recovery targets
Prepare and ship tapes to offsite storage vendor
Receive tapes from offsite storage vendor
Load tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restores
Perform post-tape load processes on tape libraries
Recall tapes from offsite storage vendor
Manage on-site surplus tape inventory
Manage the tape lifecycle using backup and library software, and any third-party tools
Dispose of damaged or EOL tapes in accordance with client information security policies
Monitor and respond to media errors and tape alerts from backup software and tape libraries

Wage Range:
The rate for this position is between $22.31 - $29.75 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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