LUXURY. INNOVATION. QUALITY. ECO-FRIENDLY.
Comphy Co manufactures and sells high-end luxury bedding. Working with five-star resorts worldwide, our decorative treatment table dressings made from performance fabrics have become the industry standard in design and functionality. We have expanded to several divisions, including Hotels/Resorts, Bed and Breakfasts, Day Spas, Medical Spas, and Comphy at Home.
Our Corporate administration and sales office, as well as production facility, is located in Ferndale, WA.
The Front Office & Sales Support Specialist plays a critical role in creating a positive first impression while providing essential support to the sales and operations teams. This individual will manage front office responsibilities, assist with marketing and sales initiatives, and help ensure the smooth day-to-day functioning of our office environment.
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Key Responsibilities:
· Serve as the first point of contact by answering, evaluating, and routing customer inquiries via phone, email, and online chat to the appropriate department.
· Communicate effectively and professionally with internal teams and customers.
· Provide administrative support to sales, customer service, and operations as needed.
· Perform general office administrative tasks including data entry, tradeshow support, and other assigned projects.
· Manage and send mailers for Bed & Breakfast and Wellness accounts.
· Perform template mailer follow-ups and general template follow-ups for sales goals, retail promotions, and related communications.
· Enter tradeshow leads into the system promptly and accurately.
· Assist with tradeshow preparation and post-event put-away as needed.
· Obtain shipping quotes and assist with coordinating shipments.
· Draft quotes for sales representatives as requested.
· Update and maintain basic account information in the database.
· Assist with marketing inventory counts and coordination as needed.
· Maintain office supply inventory and reorder as necessary.
· Assist in organizing monthly snack restocking and break area supplies.
· Ensure front desk and supply/marketing hallway remain tidy, organized, and professional.
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The Ideal Candidate Will Be:
· A professional, customer-centric example and “first impression” for the Company.
· Detail-oriented with the ability to manage multiple priorities.
· Efficient using database software and Microsoft Excel/Word.
· Customer-focused and proactive in solving problems.
· Comfortable working in a fast-paced, deadline-driven office/warehouse environment.
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As a Comphy Employee:
· Be part of a local family business with a strong presence in the luxury hotel and spa industry.
· Benefits eligibility starting the 1st of the month following 60 days of employment.
· Competitive base wage and eligibility for sales bonuses.
· Paid Time Off (PTO) and Sick Time.
· Generous 401(k) match after one year of employment.
· Access to online leadership development courses related to your role.
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Benefits:
· 401(k) with company match
· Health and Dental insurance
· Paid Time Off
Schedule:
· Monday to Friday
Location:
· Suite 110 Ferndale, WA 98248 (On-site role)
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
