Overview
A well-established Macedon Manufacturing facility is seeking a dynamic and proactive Sales Support Specialist to join our team and drive excellence in customer engagement and sales operations. In this role, you will be the vital link between our sales team, customers, and internal departments, ensuring seamless communication, efficient order processing, and exceptional service.
Responsibilities
- Enter orders, both new and repeat, into QuickBooks, verifying that all data is complete and accurate.
- Resolve customer inquiries or issues by phone or email.
- Keep customers informed of order details such as pricing, shipping, special instructions, etc.
- Prepare pack slips and shipping documents such as BOL's and freight quotes.
- Work with our internal shipping department as well as outside freight personnel to schedule, expedite or trace shipments and monitor their costs.
- Process occasional credit card payments from customers.
- Prepare and email invoices.
- Manage inventory and distribution of product samples.
- Generate and distribute reports periodically.
- Manage and file sales documentation.
- Additional duties as assigned.
Qualifications
- Customer Service or Sales Support background with a proven aptitude and passion for attention to detail, organization, customer service, sales, and problem solving.
- Excellent communication skills—both verbal and written—with a talent for building positive relationships with clients and internal teams.
- Strong analytical skills with the ability to interpret data for insights that inform strategic decisions.
- Knowledge of Microsoft products including Word, Excel, and Outlook. QuickBooks experience is a plus.
- Strong attention to detail is an essential requirement.
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
