The Student Account Representative is responsible for administering a wide range of financial operations related to student accounts. This role ensures the accurate processing of payments, refunds, adjustments, and other account transactions, while maintaining compliance with institutional, state, and federal regulations. The position requires strong customer service skills, careful handling of sensitive financial documentation, and effective collaboration with students, faculty, staff, and external agencies. The representative supports daily office operations and plays a key role in maintaining the integrity and accuracy of the student receivables system.
Responsibilities & Essential Functions:
- Administrative Support
- Provide exceptional customer service to students, parents, and campus departments by responding to inquiries regarding student accounts, payments, billing, refunds, and account balances.
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Manage high-volume inbound calls, troubleshoot account-related issues, and escalate complex concerns when necessary.
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Monitor and respond to inquiries received through the Bursar Help email account, ensuring timely and accurate resolution of service requests and billing concerns.
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Prepare, print, and distribute student account statements, 1098-T tax forms, and other account-related documentation upon request.
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Process miscellaneous departmental payments and maintain accurate records in accordance with institutional policies and procedures.
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Review student accounts for deregistration and evaluate accounts eligible for exemption from the deregistration process.
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Prepare and issue TL11A tax forms for eligible Canadian students.
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Provide peer assistance, cross-training, and operational support to ensure continuity of office functions.
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Support internal and external audit requests by compiling account statements, Title IV correspondence, and other required documentation.
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Utilize Banner processes and related systems to extract, review, and provide financial and student account information.
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Maintain electronic and physical financial records, ensuring compliance with document retention, confidentiality, and data security requirements.
- Budget and Financial Management
- Review, verify, process, and reconcile student payments received through various payment methods, including cash, checks, money orders, credit/debit cards, scholarships, 529 plans, third-party sponsors, and electronic payments.
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Accurately record transactions within the Banner receivable system and ensure proper account posting.
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Prepare daily and weekly bank deposits and verify supporting documentation for completeness and accuracy.
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Process student and Parent PLUS refunds, including Title IV and non-Title IV funds, in compliance with federal, state, and institutional regulations.
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Investigate and resolve refund discrepancies, stale-dated refund checks, and stop-payment requests.
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Post student account charges and service fees, including locker rentals, duplicate diplomas, apostille requests, and other miscellaneous fees.
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Process account adjustments such as payment applications, unapplied payments, fund transfers, and account corrections.
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Assist with petty cash distribution, reconciliation reviews, and replenishment activities.
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Process County Chargeback checks through remote deposit systems and distribute confirmations to appropriate stakeholders.
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Prepare reconciliation spreadsheets and submit supporting documentation to the Accounting Office.
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Complete IRS Form 8300 reporting requirements for cash transactions exceeding regulatory thresholds.
- Environment and Maintenance
- Maintain secure handling, verification, storage, and processing of all financial transactions and confidential records.
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Ensure compliance with institutional policies and federal regulations related to financial records, refunds, cash management, and document retention.
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Scan, categorize, index, and maintain electronic records within the Banner Document Management System to support efficient retrieval and recordkeeping.
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Manage and maintain Campus Card machines, including clearing, resetting, balancing contents, and preparing deposits.
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Monitor operational workflows to ensure accurate processing, documentation, and safeguarding of financial information.
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Maintain organized filing systems and coordinate the secure retention and destruction of financial records in accordance with established schedules.
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Support continuous improvement of office procedures and contribute to a professional, efficient, and service-oriented work environment.
- Initiatives, Programs and Projects Support
- Listed tasks are not all-inclusive, other tasks and special projects, appropriate for your CBA schedule, added as needed.
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.
Job Requirements:
Minimum Qualifications:
- High School diploma required.
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2-4 years of appropriate business experience.
Preferred Qualifications:
- Associate's degree preferred.
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Five years of work experience in an academic setting.
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Working knowledge of Banner system.
Knowledge, Skills, & Abilities:
- Ability to conduct and maintain high level of professionalism, good judgment and self-confidence.
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Strong organizational skills and experience with organizing or contributing to office procedures.
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Must be a self-starter with the ability to work both independently and in a team environment.
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Demonstrated experience working with Google Platform, Microsoft Office Suite (Word, Excel, PowerPoint) and Pivot Tables.
Additional Information:
Review of applications will begin immediately until the position is filled. Successful completion of a background check is required for appointment to this position once an offer has been made.
This posting is for two (2) full-time temporary positions that is expected to end on December 31, 2026.
Salary
Salary: $49,848.24 per year
Work Schedule
Days/Hours: M-F, 9am-5pm, in person; work schedule subject to change based on needs of the department.
Benefits
The Fashion Institute of Technology (FIT) provides comprehensive employee benefit programs designed to help keep our faculty and staff and their families healthy, safe, happy, and productive. Our programs also include a variety of components to help our employees improve the quality and balance of their work and family lives, and to help them prepare for their futures.
- Retirement Plans
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Health Care Plan and Dental Plan
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Employee Assistance Program
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Flexible Spending Account
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Commuter Benefit Plan
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FIT Tuition Exemption Program
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Paid Time Off (Vacation, Personal, Sick and Holidays)
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4-day Summer Workweek
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Qualifying Employer for the Public Service Loan Forgiveness (PSLF) Program
For a full list of FIT benefits, visit our benefits webpage.
Pay Equity by State Employers
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected].
Visa Sponsorship
This position is not eligible for visa sponsorship by the Fashion Institute of Technology.
Equal Employment Opportunity (EEO) Statement
FIT is firmly committed to creating an environment that will attract and retain people from a range of backgrounds. FIT is firmly committed to creating a learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual's ability. The FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether on the basis of race, color, creed, age, national origin, immigration or citizenship status, gender, sexual orientation, disability, marital status, partnership status, caregiver status, sexual and reproductive health decisions, uniformed service, height, weight, any lawful source of income, status as a victim of domestic violence or as a victim of sex offenses or stalking, whether children are, may be or would be residing with a person or conviction or arrest record, or any other characteristic protected by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from veterans and persons with disabilities are encouraged. Inquiries regarding FIT's non-discrimination policies may be directed to the Chief Equal Employment Opportunity Officer/Title IX Coordinator, 212.217.3360.
Annual Security Report
The safety and well-being of FIT's students, faculty, staff, and visitors is of paramount importance. Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, FIT publishes an annual report containing crime statistics and statements of security policy, accessible here: Safety Statistics. A paper copy of the report will be provided upon request by contacting Public Safety's administrative office number at (212) 217-4999.
Physical Requirements and Work Environment
The working conditions for this position will be primarily in an office space. The physical requirement for this position will require constant sitting, occasional standing, occasional bending, occasional walking, and occasionally lifting 10 lbs. or less.
