Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.
Two to four years related experience and/or training; or equivalent combination of education and experience.
Essential Duties
- Greet customers and interact with them to understand their vehicular problems.
- Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed.
- Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
- Ensure delivery of vehicles to customers on time.
- Handle and manage softly the minor complaints and irritants with the customers.
- Educate customers on maintaining their vehicles free from troubles and problems.
- Supervise, manage and monitor automotive service technicians and repairers.
- Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.
- Ensure customer satisfaction at the highest level through effective services and repairs.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Directs and schedules the activities of all department employees.
- Monitors and follows up on parts orders to ensure availability.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Informs repair technicians of time allowances on each repair order.
- Ensures that the work areas and customer waiting area are kept clean.
- Handles customer complaints immediately and according to company guidelines.
- Maintains safe work environment.
- Maintains a professional appearance.
- Other tasks as assigned.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- Employee discount
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Automotive Management: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
