Massa Dental Center, a high-end, highly professional dental office in Naples, FL is looking for a full-time Lead Business Assistant to join our team. This is a front desk position with office manager duties.
Our doctors provide not only general dentistry but also TMJ treatments. Experience with this is highly desired.
Proven experience managing a large team in a multi-provider dental practice. Strong leadership, problem-solving mindset, professional communication skills and patient-focused attitude
4+ years minimum of dental front office experience is needed that must include:
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Managing an office team
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Answering phones/scheduling
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Creating and presenting large treatment plans
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AP/AR
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Collections
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All insurance process including verifications, pre-authoriztions, filing claims, working insurance denials and appeals
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Posting payments from patients and insurance
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Highly professional, yet friendly and accommodating demeanor
Office Hours: Monday-Thursday 8:00 a.m. to 5:00 p.m. with flexibility to accommodate our doctors and patients.
About Massa Dental Center
Massa Dental Center, like each Heartland Dental supported office, is unique to the community and the patients they serve.
- Join a 14-person team that thrives on collaboration, communication and community
- Located near Vanderbilt Beach Road and Airport-Pulling Rd. N.
Proven experience managing a large team in a multi-provider dental practice. Strong leadership, problem-solving mindset, professional communication skills and patient-focused attitude
Why Heartland Dental?
Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.
Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.
Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.
Minimum Qualifications
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Experience working in a fast-paced and customer-centric environment
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Excellent communication and organizational skills
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The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
Preferred Experience
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1+ years of experience in a dental or medical setting
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1+ years of experience with insurance billing and accounts receivable
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Dentrix or other dental software experience
Physical Requirements:
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Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
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Prolonged periods sitting at a desk and working on a computer
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Must be able to lift up to 15 pounds at times
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Availability to attend virtual training sessions (or in-person) periodically throughout the year
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As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.
Who is Heartland Dental?
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
