REQUIRED KNOWLEDGE
Office Administration – Thorough knowledge of office systems, practices, procedures and
administration. Knowledge of general office equipment and personal computers to include word
processing, spreadsheet, and related software.
Accounting – Knowledge of general accounting principles, financial computations, statistical
analysis and forecasting techniques. Knowledge of basic budgeting principles and practices.
Customer Service — Considerable knowledge of principles and processes for providing customer
service. This includes setting and meeting quality standards for services, and evaluation of
customer satisfaction.
Project Management – Knowledge of planning, organizing and managing resources to bring about
the successful completion of specific project goals and objectives
REQUIRED SKILLS
Computer Skills – Utilizes a personal computer with word processing, spreadsheet, and related
software to effectively complete a variety of administrative tasks with reasonable speed and
accuracy.
Interpersonal Relationships – Develops and maintains cooperative and professional relationships
with employees at all levels and the public. Effectively handles inquiries, complaints from or
disputes with citizens and staff from outside agencies.
Judgement/Decision Making – Uses logic and reasoning to understand, analyze, and evaluate
situations and exercise good judgment to make appropriate decisions.
REQUIRED ABILITIES
Communication – Excellent ability to effectively communicate ideas and proposals verbally and in
writing, to include the preparation of detailed reports which include numerical information and
statistics. Ability to handle a variety of human resources issues with tact and diplomacy and in a
confidential manner. Ability to listen and understand information and ideas being presented
verbally and in writing.
Financial Management - Ability to perform arithmetic, algebraic, and statistical applications.
Ability to employ economic and accounting principles and practices in the analysis and reporting
of data.
Coordination of Work – Ability to establish and implement effective administrative programs and
procedures. Ability to plan and organize daily work routine. Establishes priorities for the
completion of work in accordance with sound time-management methodology.
EDUCATION AND EXPERIENCE
A Bachelor’s Degree and 2-3 years of progressively responsible administrative support experience or
an equivalent combination of education and experience.
ADDITIONAL REQUIREMENTS
An acceptable general background check to include a local and state criminal history check and a valid
driver’s license with an acceptable driving record.
PC# 22606
Page 2 of 3 Revised: 09/01/2021
