Supervises, coordinates, monitors, plans, and participates in the day-to-day operations of the Center of Hope (shelter) program.
Plans, schedules, assigns, and supervises the work of shelter program personnel; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with program policies and procedures; ensures the safety and security of the facility; conducts performance evaluations and provides salary and hiring/firing recommendations; reports any deviation from policy and/or procedures to management.
Interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; picture identification cards, payroll statements, utility bills etc.
Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information..
Inspects facility on a routine basis to monitor the cleanliness of facilities; orders supplies and equipment as needed and based on supervisor approval; ensures compliance with program rules, established standards, and Board of Health codes; inspects fire systema and fire alarms; performs life-safety inspections; conducts fire drills and maintains logs.
Supervises and enters case management data into the Homeless Management Information System including client demographics, dates of stay, services provided, etc. in a timely manner; generates reports and makes data corrections; participates in all HMIS required trainings and meetings; compiles monthly reports as required.
Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
Builds and maintains professional working relationships with community agencies; attends community meetings with representatives of other agencies in order to educate them about the program, attempt to streamline service delivery, make client referrals and maintain awareness of client's progress.
