Overview
We are seeking an energetic, personable, extroverted, and highly organized Front Office Manager to lead our front desk operations and elevate guest experiences. In this pivotal role, you will oversee daily front office activities, ensure seamless guest services, and uphold the highest standards of hospitality. Your leadership will foster a welcoming environment, coordinate guest relations, and manage administrative functions to support our dynamic team. If you thrive in fast-paced settings and possess a passion for exceptional customer service, this opportunity is perfect for you!
Duties
- Supervise front desk staff to deliver outstanding guest services with professionalism and warmth
- Oversee check-in and check-out processes, ensuring accuracy and efficiency
- Manage multi-line phone systems, answer inquiries with excellent phone etiquette, and direct calls appropriately
- Coordinate night audit procedures to reconcile daily financial transactions and maintain accurate records
- Handle guest complaints promptly, resolving issues to ensure satisfaction and loyalty
- Maintain a welcoming reception area that reflects the hotel’s brand standards and hospitality excellence
- Support guest relations initiatives by providing personalized service and fostering positive interactions
Requirements
- Proven experience in hospitality management, hotel operations, or front desk supervision
- Strong ability to manage time well and be personable
- Multilingual or bilingual skills are desirable to serve diverse clientele effectively but not neccessary
- Excellent customer service skills with a friendly, approachable demeanor
- Ability to multi-task efficiently in a busy environment
- Familiarity with busy-environments, including front desk operations and guest services
- Exceptional communication skills, including phone etiquette and handling multi-line phone systems
Join us to lead a vibrant team dedicated to creating memorable stays for our guests. Bring your hospitality expertise, enthusiasm, and leadership skills to make a meaningful impact in our welcoming environment!
Pay: $18.00 - $22.00 per hour
Benefits:
Work Location: In person
