Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
The Royal Caribbean Group’s Risk Management Team has an exciting career opportunity for a full time Analyst Senior Compliance reporting to the AVP Crew Medical and Pre-Employment Health Screening
The position is onsite and based in Miami Florida
The position is also not eligible for work authorization sponsorship
Position Summary:
This position performs analytic and administrative activities focused on key Risk Management initiatives and participates in the assessment development and implementation of the Risk Management organization’s (Crew Medical Crew and Guest Claims Litigation Injury Prevention Insurance & Claims Finance) strategy
Specifically this position is responsible for the primary administration and ongoing ownership of the Salesforce Platform Riskonnect and administration of the Riskonnect environment in conjunction with the needs of the Crew Wellness Program Pre-Employment Medical Examination and Shoreside Referral processes This position will configure maintain and optimize Salesforce to support Risk Management business processes as well as serve as liaison with the ship medical teams and our global approved PEME/Crew Medical provider community with Salesforce-related process improvements system enhancements issue resolution and user enablement Furthermore this position will be responsible for Salesforce-based reports and dashboards for the Risk Management and Medical Operations departments on a weekly monthly and as needed basis and utilize Salesforce and enterprise analytics tools (eg Power BI) to retrieve and analyze data
Essential Duties and Responsibilities:
Conducts research and analytical studies preparing reports that include program compliance comparative data and informational data using Salesforce reporting and dashboards to support findings
Trains operational groups within the department to ensure Riskonnect is used accurately and completely and provides tools to help them manage their business
Prepares continual analysis of the Crew Wellness PEME and Crew Medical Referral programs and follows up with the fleet Medical Operations team and/or our global provider community to remedy any identified issues through system configuration automation or data corrections within Salesforce
Designs configures and maintains Salesforce solutions (objects fields page layouts record types validation rules and flows) to drive departmental efficiency compliance and safety outcomes
Evaluate and manage various levels of compliance with program requirements while working in conjunction with third party vendors as needed
- including coordination with IT and Salesforce support partners for enhancements and issue resolution
Documenting evaluating and auditing overall ship medical team and/or provider responsiveness and communicates findings to management Provides Salesforce-based analytics and insights to management for distribution and follow up internally and externally Escalates trends and anomalies
Acts as first-level Salesforce system administrator for Riskonnect users
User setup roles profiles
- Data quality monitoring and remediation
Support intake troubleshooting
- and enhancement backlog management
- Testing and deployment coordination across environments (sandbox and production)
Prepares departmental presentations and other special projects as assigned
Performs other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their supervisor or management
Education Experience Knowledge & Skills:
Bachelors required
Salesforce Certified Administrator (ADM-201) required or strongly preferred
One to three years of related analysis and/or Salesforce administration experience or an appropriate combination of education and experience
- Salesforce Administrator experience supporting business users in a production environment strongly preferred
- Able to interact effectively with various levels of management and handle multiple priorities/tasks
- Able to recognize the existence of problems or potential problems and determine if further research is needed or if assistance is required
Self-motivated adaptive proactive quick learner and works well with others with minimum supervision
- in a fast paced dynamic environment
Strong technical analytic
- problem solving and communication skills (both written and verbal)
Strong attention to detail
- yet maintain a big-picture point of view
Strong Salesforce platform skills including Flow Builder reports and dashboards declarative automation and data management tools (eg Data Loader)
- A positive attitude and proactive engagement in owning and continuously improving the Salesforce user experience
- Self-starter with a “jump in mentality” to solve problems and provide essential
Proactively looks for process improvement opportunities within department Understands and uses system solutions to drive department efficiencies and improve safety Develops and maintains analytical tools to find efficiencies and identify opportunities for process improvement
Agency and Third-Party Submissions: Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
