We are looking for a dynamic team member who is the first person to greet our dental patients entering our long established dental office in Carol Stream.
As part of this team, we are looking for the following:
PRIMARY RESPONSIBILITIES
Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, and recall/recare system.
SPECIFIC DUTIES
Reception Management
Manage day-to-day operations of dental office
Open and close dental office according to office protocol
Review the office for a neat, professional appearance and make necessary changes
Answer and respond to telephone calls with professionalism
Review supplies for reception and provide order to the Dentist.
Maintain petty cash
Ensure that HIPAA Notice of Privacy Practices Notice is on display
Patient Management
Maintain a professional reception area; organize patient education materials, etc.
Greet and welcome patients and visitors to the practice
Check in patients according to office protocol, verifying and updating patient information
Manage recall and inactive patient system
Oversee patient relations & handle patient complaints, under the Dentist. indirect supervision
Help explain office policy to patients
Confirm the next day’s appointments according to protocol and patient preferences
Schedule patients for efficient use of doctor and staff time
Check patient quick-fill list to try to fill in cancellation and no-show appointment times
Collect payment from patients at the time of treatment
Make follow-up appointments as needed
Prepare financial treatment plans and present plan options to patient at end of their appointment
Assist in the treatment room as needed
Records Management
Gather and accurately record insurance information from patients
See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
Accurately file patient information
Track cases and referrals to and from other doctors
Inventory Mangement
Monitor inventory and order dental office supplies as needed
Office Participation
Be an active participant in staff meetings
Perform other tasks as assigned by the Dentist.
Correspondence
Sort, organize, and distribute mail
Prepare and send out new patient and referral thank-you letters as directed by the Dentist.
Prepare and send out continuing care notices as directed by the Dentist.
Prepare and send out correspondence as directed by the Dentist.
Marketing and Public Relations Management
May assist with the design of marketing and promotional materials (print and electronic)
May assist with dental office advertising/recruiting ads for new staff
May assist with dental office facility management
PERSONNEL REQUIREMENTS
Education/Experience
High school diploma
2 years office experience desired
Legible handwriting for notations in charts
PC and Microsoft Windows Proficiency
Interpersonal
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
Effective verbal skills to communicate with patients and staff
Team player
Able to adapt to office policy improvements
Conflict resolution experience
Customer service or patient relations experience
Quick response/accurate data entry to present treatment plans to patients in a short time frame
Communicate all concerns to the Dentist.
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
Work Location: In person
