SERIOUS APPLICANTS ONLY!!
We are looking for a bilingual Front-Desk Receptionist. This person will act as a liaison between customer/clients and staff as well as assisting with resolving emerging issues with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Long-term intention (within 90 days of employment) is for all staff within the Agency to become licensed to be of greater assistance to staff.
Requirements
- Strong phone contact handling skills and active listening
- Bilingual required
- Customer orientation and ability to adapt/respond to different types of characters
- Competitive spirit and self-driven
- Proven customer support experience or experience as a client service representative
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Dependability (able to work when they're on the schedule)
- High school diploma or equivalent
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Benefits
- Long term opportunity to grow with an established company
- Mentorship from an experienced agent with an interest in your success
- Professional office setting with supportive colleagues
- Team atmosphere
- Full Insurance Licensing reimbursed by Agency
- Bonus Pay!
Work Remotely
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
Experience:
- Receptionist/Customer service: 3 years (Required)
Language:
Ability to Commute:
- Township of Hamilton, NJ 08610 (Required)
Willingness to travel:
Work Location: In person
