Central Washington University is recruiting a Manager of Student Aid Services to join our Financial Aid team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a competitive salary plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find robust academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~8,300 students.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for seven out of eight years, CWU was a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. RentCafe has also named CWU #13 of the Top 20 Best College Towns in the U.S. in 2025.
Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave and Total Rewards Calculator.
The Role:
The Manager of Student Services is responsible for overseeing the customer service operations that serve as the primary points of contact for students and their support networks within the Office of Financial Aid and Scholarships. This position ensures the delivery of high-quality customer service, provides leadership and guidance to staff and supports students and families in navigating financial aid processes and resources.
This includes managing the call center, front office operations, and tabling at campus events. Additionally, this position will provide support for off-campus events in collaboration with Admissions, College in the High School, FAFSA workshops, and various other departments.
This position supervises professional staff members and is responsible for recruiting, training, and managing student peer counselors.
The Manager of Student Aid Services directly affects the vision, mission, and values of Central Washington University by practicing responsible stewardship of our financial resources and promoting access and opportunity for all students. All employees are expected to uphold and contribute to CWU's vision, mission, and values, fostering a culture of student success and institutional excellence.
