The Role
As Assistant Store Manager, you will be a key leader working directly with the General Manager to oversee daily operations, support our team, and uphold the Flame & Flora standard of excellence. This is not just a support role, you’ll be a driving force in shaping our culture, mentoring staff, and ensuring each customer has a meaningful experience.
This role is ideal for someone who is passionate about cannabis education, comfortable with compliance in a regulated environment, and ready to build something innovative in the Minnesota market.
Key Responsibilities
Operations and Compliance
-
Oversee daily store functions including opening and closing, cash handling, and inventory management.
-
Ensure accurate execution of policies and procedures, including compliance with Tribal ordinances and State compact requirements when necessary.
-
Maintain a clean, professional, and welcoming retail environment that reflects the Flame & Flora brand.
-
Support the General Manager in product ordering, vendor relationships, and merchandising.
Customer Experience and Education
-
Lead with hospitality by making every guest feel seen, respected, and guided.
-
Train staff to educate customers about cannabis beyond potency , focusing on terpene profiles, aromas, quality indicators, and desired effects.
-
Uphold Flame & Flora’s mission of being Minnesota’s first deli-style cannabis retailer by guiding customers through the sensory experience of selecting flower.
-
Handle escalated customer situations with professionalism and empathy.
Team Leadership and Development
-
Supervise retail associates, coaching them on performance and professional growth.
-
Assist with scheduling, shift coverage, and staff accountability.
-
Collaborate with the General Manager on recruiting, interviewing, and onboarding new hires.
-
Provide ongoing training to ensure staff understand compliance, customer education, and the Flame & Flora approach to retail.
-
Celebrate wins, build morale, and foster a culture of inclusion and excellence.
Community and Representation
-
Embody the values of Flame & Flora and the Shakopee Mdewakanton Sioux Community in every interaction.
-
Help position Flame & Flora as a leader in Minnesota’s cannabis industry by setting a high bar for professionalism and hospitality.
-
Engage with customers and community members in a way that builds trust and long-term relationships.
Qualifications
Required
-
At least 21 years of age.
-
2+ years in retail leadership, with proven ability to supervise and motivate a team.
-
Strong organizational skills with attention to detail.
-
Flexible schedule availability, including evenings, weekends, and holidays.
-
Ability to pass a background check in accordance with Tribal regulations.
Preferred
-
Cannabis retail or regulated-industry experience.
-
Strong knowledge of cannabis products and their effects.
-
Experience with point-of-sale systems, cash handling, and inventory software.
-
Track record of building a positive workplace culture.
Skills We Value
-
A genuine passion for cannabis and education.
-
Ability to lead with empathy, fairness, and professionalism.
-
Clear communication skills and confidence in decision-making.
-
Strong sense of accountability and follow-through.
-
Commitment to creating exceptional customer experiences that reflect both quality and culture.
Physical Requirements
-
Ability to stand, move, and remain active for long shifts.
-
Comfortable lifting up to 50 pounds and handling the pace of a busy retail environment.
The Role
As Assistant Store Manager, you will be a key leader working directly with the General Manager to oversee daily operations, support our team, and uphold the Flame & Flora standard of excellence. This is not just a support role, you’ll be a driving force in shaping our culture, mentoring staff, and ensuring each customer has a meaningful experience.
This role is ideal for someone who is passionate about cannabis education, comfortable with compliance in a regulated environment, and ready to build something innovative in the Minnesota market.
Key Responsibilities
Operations and Compliance
-
Oversee daily store functions including opening and closing, cash handling, and inventory management.
-
Ensure accurate execution of policies and procedures, including compliance with Tribal ordinances and State compact requirements when necessary.
-
Maintain a clean, professional, and welcoming retail environment that reflects the Flame & Flora brand.
-
Support the General Manager in product ordering, vendor relationships, and merchandising.
Customer Experience and Education
-
Lead with hospitality by making every guest feel seen, respected, and guided.
-
Train staff to educate customers about cannabis beyond potency , focusing on terpene profiles, aromas, quality indicators, and desired effects.
-
Uphold Flame & Flora’s mission of being Minnesota’s first deli-style cannabis retailer by guiding customers through the sensory experience of selecting flower.
-
Handle escalated customer situations with professionalism and empathy.
Team Leadership and Development
-
Supervise retail associates, coaching them on performance and professional growth.
-
Assist with scheduling, shift coverage, and staff accountability.
-
Collaborate with the General Manager on recruiting, interviewing, and onboarding new hires.
-
Provide ongoing training to ensure staff understand compliance, customer education, and the Flame & Flora approach to retail.
-
Celebrate wins, build morale, and foster a culture of inclusion and excellence.
Community and Representation
-
Embody the values of Flame & Flora and the Shakopee Mdewakanton Sioux Community in every interaction.
-
Help position Flame & Flora as a leader in Minnesota’s cannabis industry by setting a high bar for professionalism and hospitality.
-
Engage with customers and community members in a way that builds trust and long-term relationships.
