Position Summary
Coordinate the recruitment, hiring and training of staff related to client services for Life Care At Home; Manage scheduling of Home Service Workers; Exemplify and promote service excellence and quality by managing operations in an efficient and effective manner. Support all areas of the business office operations as needed.
Salary Range: $55,000 - 65,000
Benefits Include access to:
- Health, dental and vision coverage
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Generous paid time off
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Paid Holidays
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401k with company match
- Company paid life insurance
Essential Duties and Responsibilities
Human Capital Retention and Training
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Recruit, interview, and coordinate hiring of staff to meet the needs of clients
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Coordinate and administer orientation and training programs for all company staff
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Ensure compliance with all Human Resources documentation and coordinate hiring paperwork with Human Resources department
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Provide communication to all staff regarding employment information, policies and procedures, business standards, employee benefits and all areas related to human capital
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Monitor and report known variances to any business standards of excellence to the Administrator
Client Staffing and Service Coordination
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Promote quality and excellence standards for client services
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Monitor systems to assure staff compliance with schedules and verify schedule compliance
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Report variations of schedule compliance to Management
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Prepare necessary documentation for Management as requested
Transportation Services Coordination
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Coordinate client transportation services
- Visit /evaluate new transportation clients for service capacity
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Evaluate safety issues for both clients and staff related to transportation services
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Coordinate transportation service with front desk
Additional Duties and Responsibilities
Accounts Receivable
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Review monthly billing statements
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Review and approve payment postings against accounts to keep accurate ledgers
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Assist with contact on delinquent accounts to secure payments for services
Accounts Payable
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Review and approve vendor invoices for services, coding expenses to correct ledger accounts
Payroll Processing
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Verify accuracy of timesheets, cross-referencing to billing records
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Verify accuracy of wage rates for services rendered
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Review and approve payroll using systems in a timely manner
General Responsibilities
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Adhere to the policies and procedures of the business with the highest practical standards
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Participate in and maintain current on all training and education required by the company
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Communicate effectively with all members of the staff and business partners
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Provide feedback to others for continuous quality improvement of the entire organization
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Openly accept feedback from others for the continuous quality improvement of the entire organization
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Escalate issues when there is appearance that business standards of quality are not present
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Comply with all rules and regulations of the organization, including HIPAA and safety
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Perform other duties as assigned
Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required:
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Associate’s degree in a related area or equivalent work experience
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3 to 5 years of Home Health/Home Care Services experience
- Staff hiring and management/supervision experience
- May require the employee to drive on company business. Employee must have a valid drivers license and meet organization’s driving requirements
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Proficiency with MS Office and ability to learn company systems, including web based payroll system
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Ability to work night and weekend hours as well as to be on call
Preferred:
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Bachelor’s degree in a related area
Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Strong communication, interpersonal and organizational skills
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Detail orientation
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Ability to manage multiple priorities
Language Skills
- Ability to read, write and speak English proficiently
Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
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While performing the duties of this job, the employee is regularly required to talk and hear
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Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
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Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
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Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
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Occasionally lift and/or move up to 20-25 pounds
- Fine hand manipulation (keyboarding)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Internal office
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The noise level in the work environment is usually low
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
