Commercial Cleaning Manager – Healthcare Facilities
Position Summary
The Commercial Cleaning Manager is responsible for overseeing all environmental services and cleaning operations within healthcare facilities to ensure a safe, sanitary, and compliant environment for patients, visitors, and staff. This role manages cleaning personnel, maintains regulatory compliance, implements quality assurance programs, and ensures exceptional service delivery while meeting budget and operational goals.
Key Responsibilities
Operations Management
- Direct and oversee nightly cleaning and sanitation operations across healthcare facilities.
- Develop and implement cleaning schedules, procedures, and standards consistent with healthcare requirements.
- Ensure proper cleaning, disinfection, and infection prevention practices are followed at all times.
- Conduct regular facility inspections to maintain cleanliness, safety, and quality standards.
- Respond promptly to service requests, emergencies, and operational issues.
Team Leadership
- Recruit, train, supervise, and evaluate cleaning staff and supervisors.
- Develop work schedules and staffing plans to ensure adequate coverage.
- Foster a culture of accountability, professionalism, and customer service.
- Conduct performance evaluations and provide coaching and corrective action when necessary.
- Promote employee engagement, retention, and professional development.
Compliance & Safety
- Ensure compliance with OSHA, CDC, Joint Commission, HIPAA, and other applicable healthcare regulations and standards.
- Maintain knowledge of infection control protocols and environmental services best practices.
- Conduct safety training and enforce proper use of personal protective equipment (PPE).
- Investigate incidents, document findings, and implement corrective actions.
Quality Assurance
- Establish quality control measures and inspection programs.
- Monitor cleaning performance through audits and performance metrics.
- Implement continuous improvement initiatives to enhance service quality and operational efficiency.
- Address client concerns and ensure high levels of customer satisfaction.
Budget & Inventory Management
- Manage departmental budgets, labor costs, and operational expenses.
- Oversee inventory of cleaning supplies, chemicals, equipment, and PPE.
- Ensure proper handling, storage, and usage of cleaning products.
- Coordinate equipment maintenance and replacement programs.
Client & Stakeholder Relations
- Serve as the primary point of contact for healthcare facility leadership regarding cleaning services.
- Build and maintain positive relationships with facility administrators, nursing staff, and department leaders.
- Provide regular reports on performance, compliance, staffing, and operational metrics.
Qualifications
Required
- High school diploma or GED; associate or bachelor's degree preferred.
- Minimum of 10 years of management experience in commercial cleaning, environmental services, or healthcare housekeeping.
- Experience managing teams in healthcare, hospital, clinic, or medical facility environments.
- Knowledge of infection prevention, sanitation procedures, and healthcare cleaning standards.
- Strong leadership, communication, and organizational skills.
- Proficiency with Microsoft Office and workforce management software.
- Able to pass a 9-panel drug screen.
- Able to pass a thorough background check.
Preferred
- Certification in Environmental Services, Healthcare Housekeeping, or Infection Prevention.
- Experience with Joint Commission surveys and healthcare accreditation requirements.
- Bilingual communication skills.
Physical Requirements
- Ability to walk and stand for extended periods.
- Ability to lift up to 50 pounds.
- Ability to inspect facilities and respond to operational needs throughout the property.
Key Performance Indicators (KPIs)
- Cleaning quality inspection scores
- Healthcare compliance and audit results
- Employee retention and attendance rates
- Customer satisfaction scores
- Labor and supply budget performance
- Safety and incident reduction metrics
Work Environment
This position operates in hospitals, clinics, medical offices, and other healthcare environments. The role may require occasional on-call availability to support facility operations and emergency situations.
Application Question(s):
- How many years of experience do you have managing teams in healthcare, hospital, clinic, or medical facility environments?
- Share some examples of how you lead your team.
- Share with us some of your certifications you have.
- Will you be able to do light travelling around Oklahoma?
Experience:
- Commercial Cleaning (EVS): 10 years (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
