Hours: Monday, Tuesday, Wednesday, and Friday, 10am - 7pm (flexible schedule)
Job Overview
We are looking for a friendly, reliable, and professional Front Desk Receptionist to join our team.
This is a customer-facing position in a busy nail salon. We are looking for someone who is comfortable talking with clients, staying organized, and helping the salon run smoothly throughout the day.
Responsibilities
- Greet and welcome clients when they arrive
- Check clients in and out using our salon system
- Answer phone calls and client questions
- Confirm appointments
- Help clients book and reschedule appointments through our online booking system
- Check the daily schedule for technicians and clients
- Help clients understand our services, pricing, and policies
- Provide basic service recommendations when appropriate
- Handle client concerns in a calm and professional manner
- Help with rebooking and recommending additional services when appropriate
- Keep the front desk and salon area organized
- Help with simple daily salon tasks when needed
- Communicate with technicians to help keep appointments running smoothly
- Assist management with daily operations as needed
Requirements
- Fluent in Vietnamese and English
- Basic knowledge of manicure and pedicure services
- Friendly and professional attitude
- Good communication skills
- Reliable and punctual
- Organized and able to multitask
- Comfortable using a computer and learning salon software
- Able to stay calm and professional when dealing with difficult situations or unhappy clients
- Customer service experience is a plus
- Salon experience is a plus
Growth Opportunity
This is a front desk position, but there is an opportunity to grow with the salon.
As the business grows, a reliable team member who demonstrates good communication, responsibility, and leadership may have the opportunity to take on additional responsibilities and eventually move into a management position.
If you are friendly, responsible, professional, and enjoy working with people, we'd love to meet you!
Pay: From $11.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
