Processes incoming calls and accurately quotes average repair and turn times.
Is familiar with personnel and functions of each repair team capability.
Able to support customer questions with assistance from others.
Schedules and coordinates units for repair or overhaul for Accessory and Avionics teams to communicate accurate turn-time and completion dates. Notifies repair shop, and material services departments of AOG or expedited units.
Prepares and presents estimates for repairs, overhaul, and exchanges to outside services of components in response to customers’ requests.
Monitors and updates work orders (i.e. verifying pricing, squawk details, parts, labor, all outside services and discounts to ensure accurate invoice, etc.). Estimates, quotes, schedules, bills prepared work orders, collects payment, and ships units.
- Performs other duties as assigned by management.
