In-depth knowledge of Windows operating systems, including deployment, configuration, and support.
2. Familiarity with MDM platforms (e.g., Intune, Meraki), Office 365, and cloud-based technologies.
3. Strong understanding of networking concepts, including troubleshooting connectivity issues (LAN/WAN, Wi-Fi).
4. Experience with VOIP systems, basic telephony troubleshooting, and software/hardware integration.
5. Ability to explain technical concepts in a clear, concise manner to non-technical staff.
6. Skilled in creating and maintaining documentation, reports, and user guides.
7. Excellent interpersonal and customer service skills, with the ability to foster positive relationships.
8. Strong troubleshooting skills with the ability to define problems, analyze data, and implement effective solutions.
9. Capable of managing multiple priorities, meeting deadlines, and working under pressure in a dynamic environment.
10.Highly organized and proactive, with a proven ability to work independently and take initiative.
11. Strong commitment to following tasks through to completion with minimal supervision.
12. Effective at coordinating and collaborating with teams to support departmental goals.
13. Skilled in prioritizing tasks and balancing long-term projects with immediate needs.
