We're looking for a natural people-person who thrives on the phone, loves solving problems for customers, and gets energized juggling multiple conversations at once. This isn't a wrench-turning job — it's a hospitality and sales role at the front door of our service business. You'll be the first voice our customers hear, the one who turns a phone call or online inquiry into a booked appointment, and the reason customers feel taken care of before they ever pull into the bay.
If you've worked in a call center, hotel front desk, restaurant reservations, retail sales, concierge services, or any high-volume customer-facing role where you had to multitask, stay upbeat, and close the deal — we want to talk to you. You should be genuinely comfortable living inside multiple screens and systems at once — toggling between a phone system, a scheduling platform, a CRM, live chat, and text messaging without missing a beat. If you're the person your friends and family call when they can't figure out an app, or you pick up new software fast without needing a manual, that's exactly the kind of tech instinct this role needs. Automotive knowledge is a plus, not a requirement. We'll train the right person on tires and service specifics; we can't train hustle, warmth, or tech instincts.
What You'll Do
- Handle inbound and outbound calls, live chat, and online leads, converting inquiries into scheduled appointments
- Juggle multiple communication channels (phone, text, chat, email) at once without dropping the ball
- Clearly explain current promotions, service options, and pricing in a way that builds trust
- Follow up with customers throughout their service visit to keep them informed and confirm satisfaction
- Coordinate scheduling with our service locations to keep the calendar full and accurate
- Spend time in our retail locations to learn our operations firsthand and build real working relationships with each store's team — you're not just a voice on the phone to them, you're a teammate
- Keep customer records and service history organized and up to date in our systems
- Meet appointment-setting and sales goals through genuine relationship-building, not scripts
What We're Looking For
- A high-energy, people-first communicator who enjoys fast-paced, multitasking environments
- Strong tech instincts — comfortable working across multiple software systems, phone platforms, CRM, and scheduling tools simultaneously, and quick to pick up new tools without hand-holding
- Background in hospitality, retail, call center, or sales environments where booking/closing was part of the job
- Strong verbal communication skills and a genuinely warm phone presence
- Organized, detail-oriented, and able to prioritize on the fly
- Sales-minded — motivated by hitting goals and turning "just looking" into "let's book it"
- Willing and able to spend time working in our retail locations to learn store operations and build ongoing relationships with each team
- Available to work a retail schedule, including evenings and/or weekends as needed
- Automotive or tire industry knowledge is a bonus, not required — we provide training
What We Offer
- Competitive base pay plus performance incentives
- 401(k) with company match
- Medical, dental, and vision insurance
- Health savings account
- Life insurance
- Paid time off
- Employee discount
- Real advancement opportunities within a growing company
Ready to bring your energy and people skills to a team that will train you on the rest? Apply today.
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
