Training & Curriculum Specialist
Location: East Hartford, CT
Duration: 4 Months Contract
Pay Rate: $22.66/hr W2
Job Summary
Seeking a Training & Curriculum Specialist to develop and deliver engaging remote and in-person training programs in a fast-paced call center environment. The ideal candidate will serve as a Subject Matter Expert (SME), create training materials, support quality improvement initiatives, and collaborate with leadership to enhance employee performance and customer service.
Key Responsibilities
- Design, develop, and deliver instructor-led remote and classroom training programs.
- Create and maintain training manuals, curriculum, process documentation, and operational guides.
- Conduct onboarding, refresher, and remedial training based on QA performance.
- Monitor trainee progress through assessments, evaluations, and performance reporting.
- Update training content to reflect process changes and system enhancements.
- Collaborate with managers and supervisors to improve employee performance and service quality.
- Serve as a Subject Matter Expert (SME) across operational processes.
- Facilitate meetings with internal teams and clients to resolve process and policy issues.
- Ensure training programs meet instructional design standards and contractual requirements.
- Support continuous quality improvement initiatives and maintain policy and procedure documentation.
Qualifications
- Bachelor's degree required.
- Experience designing and delivering both remote and in-person training programs.
- Strong background in curriculum development, instructional design, and training evaluation.
- Experience with Learning Management Systems (LMS) and online training platforms.
- Excellent presentation, communication, and facilitation skills.
- Strong analytical, problem-solving, and interpersonal abilities.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to thrive in a fast-paced, changing environment.
- Public sector or government healthcare (Medicaid/CHIP) experience is a plus.
Pay: $22.66 per hour
Experience:
- training: 1 year (Preferred)
- Curriculum development: 1 year (Preferred)
Ability to Commute:
- East Hartford, CT 06108 (Preferred)
Work Location: In person
