Job Overview
Gallagher & Hagopian is seeking an experienced, highly motivated Legal Intake Manager to serve as the first point of contact for potential clients and help drive the continued growth of our firm.
This is not a traditional receptionist or administrative role. We are looking for someone who understands Florida personal injury law, excels at building trust with prospective clients, and can confidently guide injured individuals through the process of retaining our firm.
The ideal candidate is part salesperson, part client advocate, and part legal professional. If you enjoy helping people, have strong communication skills, and know how to convert inquiries into signed cases, we want to hear from you.
Compensation
- Salary: $50,000 - $60,000 annually (based on experience)
- Quarterly performance bonuses
- Paid time off
- Paid holidays
- Opportunity for advancement and increased compensation as the firm grows
Primary Responsibilities
Client Intake & Sales
- Answer inbound calls from prospective personal injury clients
- Conduct detailed intake interviews
- Build rapport and trust with prospective clients
- Explain the firm's services and client process
- Convert qualified leads into signed clients
- Follow up with prospective clients who have not yet retained counsel
- Track intake metrics and conversion rates
- Coordinate electronic and in-person sign-ups
Case Opening & Initial Case Management
- Assist opening new client files
- Order and obtain police reports
- Gather preliminary case information and documentation
- Coordinate with attorneys and case managers to ensure smooth case transitions
Marketing Support
- Maintain relationships with referral sources
- Support client review and testimonial efforts
- Assist with social media and other marketing initiatives as needed
Required Qualifications
- Minimum 1 year of experience in Florida personal injury law
- Strong understanding of Florida automobile accident and personal injury claims
- Previous legal intake, case management, sales, or client relations experience
- Proven ability to convert leads into clients
- Excellent phone presence and communication skills
- Organized and detail-oriented
- Comfortable working in a fast-paced environment
- Proficient with Microsoft Office and legal case management software
Preferred Qualifications
- Experience signing personal injury clients
- Experience working with personal injury lead providers
- Experience with CRM or case management systems
- Experience building and maintaining professional network and relationships
What Success Looks Like
A successful candidate will consistently:
- Convert qualified inquiries into signed clients
- Deliver exceptional customer service
- Help increase the firm's monthly new case volume
- Support attorneys and staff in providing a high-quality client experience
- Contribute to the firm's reputation and long-term growth
If you are a motivated professional who understands Florida personal injury law and enjoys helping injured people while driving firm growth, we encourage you to apply.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Florida Personal Injury Law: 1 year (Required)
Work Location: In person
