Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.
Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.
At Truliant Federal Credit Union, every member interaction is a chance to make financial life a little easier, clearer, and more personal. As a Contact Center Representative, you’ll be one of the first voices members turn to when they have questions, need support, or want guidance on the products and services that can help them move forward.
This is a great opportunity for someone who enjoys helping people, solving problems in real time, and creating a positive experience across calls, texts, chats, and emails.
In this role, you’ll support Truliant member-owners by responding to inquiries, researching account questions, and connecting members with straightforward financial solutions. You’ll balance accuracy, service, and follow-through while working closely with teammates and internal partners to resolve needs quickly and professionally.
Respond to member inquiries across phone, text, chat, and email while delivering service that reflects Truliant’s mission of putting members first.
Research and resolve account questions, verify member identity, document interactions accurately, and escalate to internal support when needed.
You’ll also contribute to a team environment by staying engaged in coaching, sharing helpful insights, and preparing for continued growth within the Contact Center.
We’re looking for someone who is dependable, service-minded, and comfortable balancing friendly support with accuracy and attention to detail. You’ll do well in this role if you can communicate clearly, stay organized, and remain professional when members need timely help.
This role is a great fit if you have:
You should also be comfortable working in a structured environment where accuracy, compliance, confidentiality, and excellent member service matter throughout the day.
You don’t need to check every box, but here’s what will help you thrive in this role:
Familiarity with helping members or customers through multiple service channels, such as phone, chat, text, or email.
We believe in supporting our team members both professionally and personally.
In this role, you can expect:
Hands-on experience in financial services, member support, account research, fraud awareness, and consultative services.
If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!
As a member of the Truliant family, you will enjoy the following full time benefits:
