Job Summary
Join us at Sunnyside Veterinary Clinic as a Veterinary Customer Service Representative, where your enthusiasm and compassion will make a meaningful difference in the lives of pets and their owners. In this vital role, you will serve as the first point of contact for clients, providing exceptional customer service while supporting the daily operations of our veterinary clinic. Your expertise in animal care, veterinary terminology, and administrative support will ensure a smooth and welcoming experience for every visitor. This position offers an exciting opportunity to combine your love for animals with your skills in client communication and veterinary assistance.
Duties
- Greet clients warmly, schedule appointments, and manage client check-in and check-out processes using veterinary software.
- Answer phone calls promptly, address inquiries about pet health, appointment availability, and clinic services with clarity and professionalism.
- Assist with medical collections, billing procedures, and processing payments accurately while maintaining confidentiality.
- Support veterinary staff by handling front desk administrative tasks, including filing, data entry, and managing patient records.
- Facilitate client communication regarding pet care instructions, treatment plans, and follow-up appointments to ensure understanding and compliance.
- Provide kennel experience support by assisting with animal husbandry, animal restraint, and basic pet care during visits.
- Maintain a clean and organized reception area, ensuring compliance with aseptic techniques and safety protocols in accordance with USDA regulations and DEA guidelines.
Qualifications
- Strong customer service skills with the ability to communicate effectively with pet owners from diverse backgrounds.
- Proficient computer skills including; navigating systems, effective email communication skills, creating and saving documents
- Ability to handle animals safely using proper restraint techniques; kennel or animal husbandry experience is desirable.
- Proficiency in Microsoft Office applications for documentation and correspondence purposes.
- Knowledge of animal anatomy, surgery procedures, companion animal medicine, and medical-surgical practices enhances your effectiveness in this role.
- Prior experience in veterinary clinics or animal handling environments is preferred; familiarity with veterinary terminology is a plus.
Join us to be part of a passionate team dedicated to providing outstanding pet healthcare while delivering exceptional client experiences!
Pay: $11.50 - $13.50 per hour
Work Location: In person
