FACILITY OPERATIONS MANAGER – Point of the Mountain Storage
Join our team as a Facility Operations Manager and handle the day-to-day operations of a busy self-storage facility. This role is hands-on: you'll process storage rentals, manage U-Haul truck rentals, coordinate move-in/move-outs, and ensure the facility meets high cleanliness and operational standards. You'll work independently with support from your Regional Manager. Performance-based monthly bonuses reward your contributions to facility success.
What You'll Do
Customer Operations & Sales (50%)
- Rent storage units to customers and manage tenant accounts in SiteLink Web Edition
- Process U-Haul truck and trailer rentals, including customer briefing and equipment checks
- Handle all rental payments, agreements, and account management
- Resolve customer concerns professionally—billing issues, security questions, lease questions, and more
- Follow a structured sales process to maximize unit rentals, insurance, and moving supplies
Facility Management & Operations (50%)
- Maintain high cleanliness standards through active daily cleaning and facility maintenance oversight
- Conduct routine site safety inspections, including lock checks and perimeter walks
- Track and order supplies (cleaning materials, office supplies, rental equipment)
- Manage move-in/move-out coordination and logistics
- Inspect units and common areas; identify and report maintenance needs
- Maintain accurate records of rental agreements, payments, and customer information
- Monitor facility operations and report status to Regional Manager
What You Bring
Required
- 2+ years of customer-facing work experience
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Reliable, punctual, and ready to work independently
- Basic math and cash handling skills
- Physical capability to assist with move-ins/move-outs (lifting up to 50 lbs.)
- Current valid driver's license and access to reliable personal vehicle
Preferred
- Sales experience
- Familiarity with point-of-sale (POS) or property management systems
- Storage facility or rental operations background
- U-Haul rental experience
Compensation & Benefits
Pay & Incentives
- Starting Hourly Rate: $19.00/hour
- Monthly Performance Bonuses: Earn additional rewards based on occupancy, customer satisfaction, U-Haul performance, and facility standards
Benefits Package
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with company matching
- Paid time off (accrued throughout the year)
Work Schedule
- Days: Saturday, Sunday, Monday, Tuesday
- Hours: 8:30 AM – 6:00 PM (38 hours/week)
- Location: In-person at Point of the Mountain Storage
Why Join Us
Point of the Mountain Storage is a high-occupancy facility serving local movers, businesses, and residents across the region. We're committed to creating a workplace where you can grow, earn competitive pay, and take pride in the operations you manage. Your work directly impacts customer satisfaction and facility success.
To Apply
Submit your resume with a brief note about your relevant work experience. Highlight any experience in operations, customer service, sales, or facility management. Remote interviews available.
Equal Opportunity Employer: Point of the Mountain Storage is committed to creating an inclusive workplace.
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
