Qualified applicants MUST meet the following criteria:
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Prior experience in the role of BC with a FedEx Ground ISP and/or FedEx Ground Manager ground preferred
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DRO knowledge is a MUST!
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Ground Cloud knowledge is a MUST!
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Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
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Exhibit professionalism when leading and coaching the team
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Dispatching 10-22 routes daily.
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Employee time management including workforce planning, vacation, and time off
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Maintaining a fleet of vehicles including scheduling oil changes and other frequent maintenance with assistance from the owner
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Manage DRO and route planning.
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Perform above tasks on a six-day workweek
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Complete monthly maintenance logs for FedEx
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Take calls from drivers needing assistance
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Schedule employees to maximize package count and ensure new Drivers get training routes.
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Work a flexible schedule, including weekends, holidays, and during inclement weather
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Make your team feel valued and welcome through employee engagement
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Make roster adjustments as needed
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Facilitate ISP and Station communication during load out
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Track and report missing packages or delayed routes
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Communicating standard work and safety tips throughout the day
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Terminal troubleshooting
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On-road support and Lockout and towing coordination
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Rescue coordination & Track rescues
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Training new drivers and coordinating ride along
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DOT & safety compliance
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Staffing and employment screening
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Handle all Station paperwork
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Attend station meetings
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Fulfills duties as driver when needed to ensure daily local service success
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Must be on call
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Investigates, resolves and/or escalates customer service issues, as appropriate
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Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with policies, procedures and other training requirements.
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Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive, professional manner
Hiring for an Independent Service Provider that contracts with FedEx Ground to deliver and pick up packages. We are now accepting applications for a Business Contact (BC) management position to oversee 15-25 drivers daily in the service area.
