The Idea
Healthcare RCM doesn’t need another vendor - It needs alignment.
At ContactPoint360, our model is simple: ContactPoint360 is building a next-generation Healthcare RCM growth platform designed around one principle: We only win when our clients collect more.
We do not sell fixed FTE.
We do not sell time or seats.
Our model is 100% outcome-based, with a percentage of realized collections that creates true risk alignment with our clients.
We are hiring a Principal-level Head of Growth to own new-logo acquisition and revenue growth across both Provider and Payer markets.
This role is growth only. Nothing else.
The Mandate
This role is 100% focused on growth.
- Own net-new Healthcare RCM revenue
- Win new enterprise logos
- Build a repeatable growth engine
❌ No renewals
❌ No account management
❌ No farming
What You Own
1. Net-New Logo Growth
- Own all net-new Healthcare RCM bookings
- Close $1M–$10M+ multi-year enterprise contracts
- Build and convert a high-quality enterprise pipeline
- Deliver consistent, quarter-over-quarter growth
2. Outcome-Based Sales Leadership
- Sell CP360’s performance-based RCM model:
- % of realized collections only
- No fixed billing
- No upside without measurable outcomes
- Position CP360 as:
- A growth partner, not a vendor
- A risk-aligned operator, not a traditional BPO
- Lead with ROI, cash acceleration, and revenue integrity
3. Dual-Market Expansion (Provider + Payer)
Provider Market
- Hospitals & health systems
- Large physician groups & MSOs
- PE-backed provider platforms
Use cases:
- AR acceleration
- Denials reduction
- Revenue leakage recovery
- Cost-to-collect optimization
Payer Market
- Medicare Advantage plans
- Medicaid MCOs
- Commercial health plans
Use cases:
- Claims operations & recovery
- Revenue integrity
- Appeals & payment accuracy
- Scalable operations support
4. Enterprise Deal Ownership
- Lead complex, multi-stakeholder sales cycles (90–180+ days)
- Engage CFOs, COOs, VPs Revenue Cycle, and Health Plan Ops leaders
- Structure outcome-based contracts and success metrics
- Personally close lighthouse enterprise accounts
5. Build the Growth Engine
- Define ICPs, qualification standards, and deal economics
- Create a repeatable healthcare GTM playbook
- Hire and mentor future healthcare hunters
- Partner with Delivery to ensure scalability and margin discipline
Who We’re Looking For
Required
- 12+ years selling healthcare services, RCM, or healthcare operations
- Proven track record of enterprise new-logo wins
- Experience selling non-traditional or outcome-based models
- Comfort with long, complex sales cycles
- Credibility with healthcare and PE-backed executive team
Strongly Preferred
- Prior leadership role at:
- RCM services firm
- Healthcare services platform
- Payer operations or revenue integrity company
- Existing executive relationships on both Provider and Payer sides
- History of carrying $10M+ new-logo quotas
Success Metrics (12–18 Months)
- $10M–$25M in net-new healthcare revenue
- 5–8 enterprise logos closed
- At least 2 PE-backed platform wins
- Repeatable sales motion established
- Clear path to healthcare vertical leadership
Compensation & Upside
- Executive base + aggressive new-logo commissions
- Meaningful accelerators for enterprise deals
- Long-term incentive/equity potential
- Direct access to the CEO and Board visibility
Why ContactPoint360
- Global healthcare delivery footprint
- Proven CX and operational excellence
- True outcome alignment with clients
- Founder-led, fast-decision culture
- Opportunity to help define the future of Healthcare RCM
Final Word
This role is for a builder, not a caretaker.
For someone who wants to change how RCM is sold, rather than repeating what already exists.
About ContactPoint360
If you want to be the next CEO… we’re not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.
If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.
Our Purpose:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ
