FRONT OFFICE/PATIENT COORDINATOR Job Summary
We are seeking a dynamic and detail-oriented Front Office / Patient Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. Your energetic approach will ensure smooth clinic operations, accurate documentation, and seamless communication between patients and healthcare providers. This position offers an exciting opportunity to contribute to a caring environment where patient experience and administrative excellence are prioritized.
No Dental experience required - will train the right candidate.
Full time, Tues-Fri (No evenings, No overtime)
Benefits: Competitive pay, paid time off, medical, dental, consistent schedule
About Us: We are a well-established, patient-focused private dental practice dedicated to providing exceptional care to our local community. We pride ourselves on a warm, professional environment and a team that supports one another. We have a highly experienced dental coach on our leadership team who will provide you with remote training and mentorship from day one.
Who we are looking for: We welcome applications from experienced Dental office managers and dental front office professionals who are looking for a highly structured, organized environment to showcase their expertise. Don't have dental experience? Don't worry- we will train the right person! We are also highly interested in sharp, systems-driven professionals who take pride in their work ethic. If you have a background in hotel front desk operations, banking, high-end retail management, or corporate customer service, your skills will translate perfectly to our office.
Core responsibilities: Patient hospitality: Greet patients warmly, check them in, and ensure a smooth, welcoming flow through the office.
Schedule management: Manage the daily appointment book, answer incoming calls, and make outbound confirmation calls and texts using our software system.
Financial integrity: Collect patient co-pays, handle daily financial transactions, and process weekly patient statements using our straightforward dental software.
System maintenance: Consistently follow the office systems, maintain organized digital records, and complete daily tasks accurately within your scheduled shift.
Required Qualifications and skills:
- Absolute dependability: You arrive on time, everyday, ready to support the team.
- Tech savvy: strong computer skills and the ability to learn new software systems quickly.
- Thick-shinned professionalism: Exceptional communication skills with the ability to handle busy phone lines and manage patient questions with poise and calm authority.
- High attention to detail: A systematic approach to paperwork, numbers, and deadlines.
- Integrity: Respect for patient privacy (HIPPA compliance) and honesty in all timekeeping and financial handling.
Why you'll love working here: Say goodbye to unpredictable shift work, and late nights. We offer a stable, predictable day time schedule where your hard work is respected, your time is valued, and you are given the tools and training you need to succeed.
Responsibilities
- Greet patients warmly upon arrival, ensuring a positive first impression and efficient check-in process.
- Manage multi-line phone systems with professional phone etiquette, scheduling appointments, and responding to inquiries promptly.
- Verify patient insurance coverage and assist with billing procedures such as medical collection processes
- Maintain accurate electronic health records (EHR); review documentation for completeness and compliance with HIPAA policies.
- Assist with dental coding tasks and ensure proper documentation review for billing accuracy.
- Handle medical administrative support functions such as filing, data entry, appointment scheduling, and managing patient records while adhering to clinical confidentiality policies.
- Collaborate with clinical staff to facilitate care plans and ensure smooth patient flow within the clinic environment.
- Demonstrate strong computer skills for efficient office management.
- Support billing processes by understanding medical billing procedures and health information management standards.
- Maintain a clean and organized front office environment while managing office equipment like multi-line phones and filing systems.
Experience
- Prior clinic or medical office experience is appreciated, but we will train the right candidate.
- Strong knowledge of medical terminology, and experience with dental coding and billing processes will be highly valued.
- Excellent customer service skills combined with clerical experience in a fast-paced environment are critical for success in this role.
- Familiarity with dental clinic operations enhances your candidacy.
- Strong organizational skills with attention to detail in documentation review and health information management are important qualities for this position.
Join us in making a difference by providing outstanding patient service while supporting the operational excellence of our healthcare facility!
To apply: Please submit your resume along with a brief cover letter explaining why you are looking to bring your administrative and customer service skills into the dental field. Please send to: [email protected]
Pay: $20.00 - $29.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Uniform allowance
Work Location: In person
