Hearing Healthcare of Louisiana is looking for a full-time or part-time Patient Care Coordinator for our local, community-oriented practice in Metairie.
Hearing Healthcare Louisiana was founded on two simple truths-that hearing is a vital sense that plays a significant role in your quality of life and that hearing loss affects everyone uniquely. That’s why we work to solve hearing problems one individual at a time. As both the first and last point of contact for all visitors, the front office team is equally integral to delivering an exceptional patient experience.
Our environment is lively, rewarding, and challenging and we pride ourselves on the sense of camaraderie within our walls. As a member of our team, we will be committed to your development, goals, and success and we look forward to celebrating your achievements with you.
Responsibilities include:
- Warmly greeting patients and other visitors
- Answering phones in a prompt and courteous manner
- Outbound calling to current and prospective patients
- Entering and updating all patient information including intake and insurance forms
- Scheduling appointments
- Receiving funds and processing payments
- Maintaining excellent working relationships with patients, vendors, colleagues, etc.
Qualifications:
- High School diploma or equivalent required; Associate degree in administration, accounting, sales, healthcare, or related field preferred, or equivalent work experience
- Demonstrated interpersonal communication skills with the ability to build effective relationships with patients, colleagues, and external partners.
- Strong customer service orientation with excellent listening, problem-solving, and service recovery skills.
- Ability to accurately process and track financial transactions, including payments, reconciliations, and basic accounting functions.
- Highly organized with the ability to manage multiple priorities, meet deadlines, and maintain workflow efficiency.
- Demonstrates empathy, compassion, and professionalism in all interactions.
- Strong attention to detail with a high degree of accuracy in data entry, documentation, and recordkeeping.
- Proficiency with office systems, including scheduling software, electronic medical records (EMR), and basic computer applications.
- Ability to maintain confidentiality and handle sensitive information in accordance with privacy regulations (e.g., HIPAA).
- Willingness and ability to travel for training or professional development, as required by the practice
Pay & Benefits:
- Competitive hourly rate ($15-$16 DOE) plus potential for results-based incentive plan after 90-days of employment;
- Paid holidays & PTO for full-time employees
- Medical insurance for full-time employees
- Small-business, team oriented environment
Pay: $15.00 - $16.00 per hour
Benefits:
- Health insurance
- Paid time off
- Profit sharing
Work Location: In person
