GridSource, LLC is seeking a Director of Telecom for our Managed Services division.
Position Overview
The Director of Telecom Managed Services is a senior leadership role responsible for the strategy, delivery, and operational excellence of managed telecom services across enterprise and multi-dwelling unit (MDU) environments. This leader oversees the full service lifecycle—including installation, provisioning, maintenance, and repair—ensuring high-quality, reliable service delivery at scale. The role requires deep expertise in telecommunications infrastructure, managed services operations, and field service execution, with a strong focus on customer experience, efficiency, and profitability.
Key Responsibilities
Strategic Leadership: - Define and execute managed services and field operations strategy aligned with company objectives. - Improve speed-to-install, first-time-right performance, and repair efficiency. Service Delivery, Installation & Repair Operations: - Lead installation, provisioning, and repair operations. - Improve install cycle time, MTTR, and reduce repeat truck rolls. Customer Experience: - Ensure seamless experience from installation through support. - Drive CSAT and NPS improvements. Field Workforce & Operational Excellence: - Lead technicians, dispatch, and field managers. - Implement training, safety, and routing optimization. Financial Management: - Own P&L and drive operational efficiency. Vendor Management: - Manage and negotiate with contractors and service partners. Technology & Innovation: - Implement workforce tools, automation, and remote diagnostics.
Team Leadership: - Build, mentor, and lead high-performing teams.
Qualifications
Required: - Bachelor’s degree (Master’s preferred). - 10+ years telecom experience, 5+ in leadership. - Experience managing installation, repair, and field operations. - Strong telecom infrastructure knowledge. Preferred: - MDU or fiber experience. - ITIL, PMP, or telecom certifications.
KPIs
- Installation cycle time - First-time-right install rate - Mean Time to Repair (MTTR) - SLA compliance - Customer satisfaction - Technician productivity
Work Environment
Fast-paced, operational environment with field and office collaboration. Travel may be required.
GridSource, LLC., is a full-service utility contractor specializing in construction for the telecommunication and broadband industries; and, underground construction for the natural gas distribution industry across the country. Here at GridSource, LLC., we understand any company is only as good as its employees and our employees are the most important part of our company. When becoming an employee at GridSource, LLC., you are part of a team that looks out for your best interests. Our leadership team is passionate about mentoring and setting our employees up for success!
We offer a comprehensive benefits package that includes:
- Paid Weekly!
- Paid Vacation!
- WE OFFER 401K, MEDICAL, DENTAL, AND VISION BENEFITS
- Paid Time Off (PTO)
- Paid sick leave in accordance with any applicable state or municipal laws
GridSource is a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members and veterans are encouraged to apply. GridSource is committed to hiring, recruiting, and promoting associates without regard to race, color, gender, religion, national origin, disability, sexual orientation, or veteran status. GridSource is an Affirmative Action Equal Opportunity Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act.
