URGENT - CAD/RMS Program Manager
Pikesville MD (Hybrid)
Position Overview
- Provide hands-on program management, technical consulting, and operational oversight for a complex public safety technology environment.
- Support CAD, RMS, Mobile, reporting, automation, integrations, and related technology services.
- Coordinate activities across multiple agencies, vendors, contractors, and stakeholders.
- Drive strategic planning, prioritization, service continuity, and technology modernization initiatives.
- Serve as both a program leader and hands-on technical resource.
Key Responsibilities
- Lead program planning, governance, prioritization, risk management, and delivery oversight.
- Manage contractor performance, staffing activities, onboarding, workload assignments, and accountability.
- Support CAD/RMS configuration, reporting, data exports, automation development, and reporting applications.
- Gather requirements, perform system analysis, develop specifications, and coordinate implementation activities.
- Oversee vendor management, contracts, budgets, deliverables, invoices, and financial tracking.
- Coordinate support operations, issue escalation, outage response, service metrics, and stakeholder communications.
- Support reporting, compliance, audit, and documentation initiatives.
- Lead knowledge transfer, transition planning, and operational continuity efforts.
- Support modernization projects, system integrations, cloud initiatives, and roadmap development.
- Prepare executive briefings, dashboards, reports, presentations, training materials, and technical documentation.
Required Qualifications
- Authorized to work in the United States.
- Bachelor's degree in information technology or a related field.
- 12+ years of experience in Information Technology, program management, systems implementation, public safety technology, or related disciplines.
- 10+ years of specialized experience supporting, managing, implementing, configuring, or consulting on CAD/RMS/Mobile systems.
- Program management
- Contractor and vendor oversight
- Technical requirements development
- System analysis and implementation
- Reporting and data exports
- Workflow automation
- Stakeholder engagement
- Training and knowledge transfer
- Public safety technology environments
- Experience supporting public safety environment or state government technology programs.
- Experience supporting multi-agency technology environments.
- Strong communication, leadership, and stakeholder management skills.
- Experience working in mission-critical operational environments.
- Ability to pass fingerprinting and background screening requirements.
Preferred Qualifications
- Experience with CAD, RMS, and Mobile public safety systems.
- Experience with NIBRS reporting and automation.
- Experience with SQL, JavaScript, HTML, dashboards, custom reporting, and data exports.
Pay: From $50.00 per hour
Application Question(s):
Work Location: In person
