Wheelchair Agent Video Link:
https://www.youtube.com/watch?v=lLqldl7T7JA
Essential Functions / Key Responsibilities
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Assist passengers with a smile and friendly face through arrival and check-in processes; emphasis with support for passengers with special needs such as passengers needing wheelchair assistance, visually impaired, deaf, and unaccompanied minors
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Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
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Direct passengers through Customs, Immigration, and Quarantine.
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Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
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Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
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Oversee all customer services issues related to wheelchair bound customers.
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Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
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Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Must be able to work in cramped or high places.
- Must be able to carry heavy items up and down jet way stairs.
Basic Qualifications
- One+ year of relevant experience. Prior customer service experience is a plus. Must be open minded and ready to work as part of a detail-oriented team.
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Must be a local (in-state) resident.
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Successfully pass pre-employment drug screen and background check.
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Must be at least 18 years of age.
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Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
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Must complete ramp and SIDA training to obtain airport authority identification security.
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Excellent customer service skills.
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Strong work ethic.
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Ability to work in a team-oriented environment.
- Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
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Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
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Able to communicate information and instructions verbally and/or via radio equipment.
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Able to communicate effectively in a professional manner.
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Able to work quickly and efficiently to meet tight time restrictions.
Unifi is an equal opportunity employer.
A.M. shift, P.M. shift, Overnight shift
