Loan Officer Assistant
Full-Time | Hybrid | $40,000–$50,000 + Commission
About the Role
We are looking for a reliable, organized, positive, and people-focused Loan Officer Assistant to join our growing mortgage team.
This is a great opportunity for someone who enjoys staying organized, helping clients, communicating with people, and being an essential part of a team. The ideal candidate is someone who takes ownership, follows through, is comfortable on the phone, and thrives in a fast-paced environment.
This is intended to be a long-term Loan Officer Assistant position. We are looking for someone who wants to grow with our company, become an expert in the role, and be a key part of our continued growth—not someone who is simply looking for a stepping stone to become a Loan Officer.
What You'll Do
- Assist the Loan Officer with day-to-day loan production and client communication
- Communicate with borrowers, Realtors, lenders, title companies, and other partners
- Answer and make phone calls and provide timely follow-up
- Collect, organize, and follow up on loan documentation
- Monitor deadlines and ensure important tasks are completed on time
- Help keep loan files organized and moving forward
- Communicate updates and next steps to clients
- Provide exceptional customer service throughout the loan process
- Identify potential issues and communicate them proactively
- Help keep the Loan Officer organized and focused on production
- Take ownership of assigned tasks and follow through without constant reminders
What We're Looking For
The right person will be:
- Dependable – You do what you say you're going to do.
- Punctual – You understand that being on time means being ready to work.
- Highly organized – You can manage multiple priorities without letting things fall through the cracks.
- Comfortable on the phone – You aren't afraid to pick up the phone, make a call, or have a difficult conversation.
- Customer-service minded – You genuinely care about creating a great client experience.
- Positive – You bring a solution-oriented attitude, even when things get stressful.
- Detail-oriented – You understand that small details matter in the mortgage process.
- Proactive – You see what needs to be done and take action.
- Accountable – You own your responsibilities and communicate when something needs attention.
- A team player – You understand that your success directly impacts the success of the entire team.
You Should Be Comfortable With
- Managing multiple priorities and deadlines
- Working in a fast-paced environment
- Frequent phone and email communication
- Following up with clients and third parties
- Handling challenging or frustrated clients professionally
- Learning mortgage processes and systems
- Handling confidential client information
- Working independently while also communicating with the team
- Adjusting priorities when an urgent loan issue arises
Preferred Qualifications
- Previous experience in mortgage, lending, real estate, banking, or a customer-service/administrative role is a plus
- Bilingual in English and Spanish is strongly preferred
- Comfortable communicating with clients by phone, email, and in person
- Strong computer and organizational skills
- Ability to learn mortgage systems, processes, and terminology quickly
- Previous experience handling confidential or sensitive information is a plus
Long-Term Opportunity
We are growing and want someone who wants to grow with us.
This position is designed for someone who takes pride in being an exceptional Loan Officer Assistant and wants to become highly knowledgeable and valuable in the role. We want someone who enjoys being the person who keeps the process organized, keeps communication moving, takes care of clients, and helps the Loan Officer and team succeed.
We are not looking for someone who views the LOA position solely as a stepping stone to becoming a Loan Officer.
We want to build a long-term team member who can grow alongside the company as our business continues to expand.
Compensation & Schedule
- $40,000–$50,000 annual base salary, depending on experience
- Commission opportunity
- Full-time | Approximately 40 hours per week
- Hybrid work environment
- Long-term growth and stability
- Collaborative and supportive team environment
What Success Looks Like
A successful Loan Officer Assistant is someone the team can count on.
You show up on time. You stay organized. You answer the phone. You follow up. You notice the details. You communicate when something needs attention. You stay positive when things get hectic. And most importantly, you make the experience better for both the client and the team.
If you're dependable, organized, positive, comfortable on the phone, passionate about customer service, and looking for a long-term opportunity with a growing mortgage team, we'd love to meet you!
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Professional development assistance
Experience:
- Loan Officer Assitance: 1 year (Preferred)
Work Location: Hybrid remote in Newberg, OR 97132
