Support Specialist II
Employment Type: 0 - Full-time Regular
Pay Range: $60,104.00 - 90,157.00
Location: Castle Rock, CO
Overtime Exempt: N
Elected Office / Department: INFORMATION TECHNOLOGY
The Support Specialist II is responsible for a variety of support efforts related to desktop hardware, operating systems, and applications. This is a go-to position for assisting users in efficient use of County provided hardware and software, resolving any technical issues, document workflow improvement suggestions, and convey feedback to other teams to test and further advance the products.
Generally, the hiring range is $60,104-$75,130 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.
Your future is important to us.
Douglas County offers a comprehensive benefits package — including medical, dental, vision, and retirement plans — plus a wide range of additional resources to support your health, growth, and overall well-being. View the full Employee Benefits Guide.
View the full job description here
ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following examples are illustrative only and are not intended to be all inclusive.)
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Provide primary computer, peripheral, process, and application support to customers by phone and in person.
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Diagnose and resolve technical hardware and software problems using multiple troubleshooting techniques and all available resources.
- Determine the extent of customer reported issues.
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Take ownership of reported incidents and problems, maintaining consistent communications and ensuring resolution.
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Perform initial assessment and prioritization of reported issues.
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Work with other IT personnel to investigate and resolve performance problems with applications and/or systems.
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Perform remote and in person support of PC’s and other devices.
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Provide lifecycle management of the county desktop computing environment. This includes security updates, virus scan reviews, and hardware maintenance as needed.
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Conduct formal and informal training sessions for PC applications.
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Respond to a wide range of procedural questions from the user community.
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Support County users of critical, non-standard systems.
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Create, develop, and maintain functional documentation for applications, hardware, and processes.
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Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
EDUCATION and/or EXPERIENCE:
- A high school diploma or GED supplemented by two years of computer related education.
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At least three (3) years of work experience including at least one (1) years of Helpdesk experience.
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A combination of education and experience may be considered.
CERTIFICATIONS, LICENSES, & REGISTRATIONS:
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Must possess a valid Colorado Driver’s License upon hire, with complying insurance. Review of motor vehicle record is required at time of hire and periodically throughout employment.
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ITIL Certification or equivalent preferred.
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This position requires successful completion of a criminal background check including fingerprinting through a national database.
ADDITIONAL INFORMATION:
Closing Date: 7/28/2026 4:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.
The job details outlined in this posting may represent a modified summary of the full job description. For a full copy of the job description CLICK HERE to view our job classifications.
In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.
