Senior Living Community — Phoenix Metro Area, AZ
We are seeking an energetic, relationship-driven Community Outreach & Sales Liaison to represent our senior living community throughout the Phoenix metro area. This role builds and maintains referral partnerships with physicians, senior centers, clinics, and community organizations, drives move-in leads, and serves as a welcoming ambassador of our community's mission and philosophy. The ideal candidate is a natural networker who thrives on the road, is comfortable with public presentations, and is detail-oriented when it comes to CRM tracking and reporting.
- Extensive travel required throughout Phoenix metro area, including outlying areas where community presence is needed.
- Visits and conducts presentations at doctors' offices, senior centers, clinics, and organizations for seniors, distributing sales and collateral literature representing assigned community.
- Completes appropriate database documentation and paperwork, keeping the executive director and department heads up to date on outreach plans, internal and external events.
- Represents the community in welcoming prospective residents, family members, referral sources, and the public in a positive, helpful, and caring manner demonstrating the community's mission and philosophy.
- Maintains accurate CRM database records of professional referral sources.
- Prepares and distributes marketing reports in a timely and accurate manner as needed.
- Completes competitive analysis every six (6) months, or more often as requested.
- Attends business and community events where referral sources are in attendance.
- Ensures the management team is kept informed on tours and admissions.
- Ensures that each potential admission meets financial qualifications and is financially able to pay rent prior to admission.
- Assists the on-site Sales team with sales-related activities, including visiting physicians' offices to obtain move-in orders or collecting related paperwork from clinical settings for move-ins, as assigned.
- Works with the clinical team to ensure physician orders and evaluations are completed prior to admissions.
- High school diploma or equivalent required; Associate's or Bachelor's degree in Marketing, Business, Healthcare Administration, or related field preferred.
- Prior experience in outreach, sales, or marketing within senior living, healthcare, or a related field strongly preferred.
- Valid Arizona driver's license, reliable transportation, and proof of auto insurance.
- Proficiency with CRM software and Microsoft Office Suite.
- Excellent verbal, written, and public presentation skills.
- Strong organizational skills with the ability to manage multiple relationships and priorities simultaneously.
- Compassionate, professional demeanor when working with seniors and their families.
- Ability to travel extensively by car throughout the Phoenix metro area on a daily basis.
- Ability to sit, stand, walk, and carry marketing materials for extended periods during community visits and events.
- Flexibility to attend occasional evening or weekend community events.
