At the Y, our purpose is to strengthen community. We strive to live up to our purpose every day, working side-by-side with our neighbors to make sure everyone has the opportunity to learn, grow and thrive. No matter who you are or where you’re from, we believe that we’re stronger when we work together for the greater good. We are:
- Welcoming: We’re open to all. We create spaces where you can be, belong and become.
- Genuine: We value who you are and encourage you to be true to yourself and others.
- Nurturing: We’re with you on your journey to develop your full potential.
- Hopeful: We believe in your ability to create positive change in our community and in the world.
- Determined: We’re on a relentless quest to make our community stronger, beginning with you!
A BETTER US STARTS WITH U
Imagine going to work knowing that what you do each day positively impacts people’s lives. No matter what role you take on at the Y, you’ll show up each day with the satisfaction of knowing your contributions are helping to empower young people, improve health and well-being, and inspire action in your community
POSITION SUMMARY:
Position Summary:
This position is responsible for operating and maintaining the Welcome Center services and systems. Greet & welcome all members and guests of the YMCA and develop relationships that ensure member retention and satisfaction. Greet all prospective members, give tours/or schedule a tour, and close sales to potential members. Process program registrations, retail sales, memberships, and other events and provide a receipt. Ensure a positive member experience with excellent customer service. Assist in membership & marketing duties as assigned by the Director. Respond to member questions and concerns and assist with special events.
Essential Functions:
1. Responsible for providing daily services to all members, prospective members and program participants. This includes greeting members by name, welcoming guests, registering for programs and membership, and giving tours.
2. Maintains effective relationships with members, participants and staff members.
3. Answer phones promptly in a courteous, respectful and friendly manner. Return phone calls, call new members, prospective members, and terminated members in a friendly manner.
4. Be knowledgeable about and provide accurate information on facility services, programs, schedules, costs, memberships and policies. Answer questions and address issues in a positive, caring manner.
5. Ensure neatness of Welcome Center and front lobby. Maintain building cleanliness, appearance and safety through periodic rounds using established procedures.
6. Opening, closing, and supervising of the YMCA building and guests according to established procedures. Opening, balancing, and cashing out your own cash drawer at the end of the shift.
7. Assist with creating and implementing member special events, member appreciation activities, retention promotions, special events, facility rentals and other initiatives assigned by the Membership Director.
Qualifications:
- Basic computer experience and skills including knowledge of Microsoft Office products.
- Ability to learn and operate membership software and relate well to the public and staff.
- Excellent customer service, interpersonal and communication skills.
- Attention to detail, the ability to multi-task and work in a fast-paced environment.
- CPR/First Aid training within 30 days of employment or first available training date.
- Ability to read, interpret and effectively communicate documents, information and instructions.
- Perform basic writing and mathematical skills.
- Must have a high school diploma or GED. Minimum age of 18.
- Certifications in trainings on Harassment, Bloodborn Pathogens, Active Shooter, and Child Abuse.
Benefits:
- Retirement Plan
- Free YMCA Membership
Part Time - Nights and Weekends Required
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
