Job Overview
Join our dynamic hospitality team as a Front Desk and Housekeeping Associate, where your energy and dedication will create memorable guest experiences! In this vital role, you will serve as the first point of contact for guests, ensuring seamless check-in and check-out processes, while maintaining a welcoming atmosphere. Additionally, you will oversee housekeeping duties to uphold the highest standards of cleanliness and comfort throughout the property. Your proactive approach and exceptional customer service skills will contribute to a positive environment that guests love to return to. This paid position offers an exciting opportunity to develop your hospitality management skills while making a tangible impact on guest satisfaction.
Responsibilities
- Greet guests warmly upon arrival, providing efficient check-in and check-out services using property management systems such as OPERA or similar platforms
- Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette and clear communication
- Handle guest inquiries, requests, and complaints promptly, employing customer service problem-solving techniques to ensure satisfaction
- Maintain cleanliness and organization of guest rooms, public areas, and staff facilities in accordance with hotel standards
- Follow hotel emergency procedures diligently to ensure guest safety at all times
- Assist with night audit procedures, reconciling daily transactions and preparing reports for management
- Support reservation processes through hospitality reservation systems, confirming bookings and managing modifications as needed
Requirements
- Proven experience in hospitality management or hotel operations, with familiarity in front desk duties and housekeeping responsibilities
- Multilingual or bilingual abilities are highly desirable to enhance guest communication across diverse populations
- Knowledge of property management systems (PMS) such as OPERA or similar platforms is essential for efficient operations
- Strong customer service skills with a friendly, approachable demeanor and excellent phone communication abilities
- Ability to handle multi-line phone systems confidently while maintaining professionalism in all interactions
- Experience with hotel emergency procedures and guest relations to ensure safety and satisfaction during every stay
- Previous resort experience or hotel experience is preferred but not mandatory; a passion for hospitality is key
Embark on a rewarding career where your enthusiasm fuels exceptional guest experiences! We are committed to supporting your growth in the hospitality industry through comprehensive training and a vibrant team environment. Join us today and help create memorable moments for every guest who walks through our doors!
Pay: $13.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
