Miss J’s Café is seeking a passionate and experienced General Manager to lead our team and oversee all daily operations. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, is customer-focused, and has a keen eye for both detail and hospitality. You will be responsible for maintaining high standards of food quality, customer service, and staff management while driving profitability and fostering a welcoming café culture.
Key Responsibilities:Operations Management-
Oversee daily café operations including opening/closing procedures, scheduling, and inventory.
- Ensure smooth kitchen and front-of-house coordination.
- Monitor food safety, cleanliness, and overall ambiance.
- Manage vendor relationships and coordinate supply orders.
Team Leadership-
Hire, train, and mentor staff including baristas, servers, and cooks.
- Foster a positive, team-oriented work environment.
- Conduct regular performance evaluations and manage staffing levels.
Customer Service-
Maintain high levels of customer satisfaction by handling complaints and feedback professionally.
- Ensure staff consistently deliver friendly and attentive service.
- Develop and promote customer loyalty initiatives.
Financial Oversight-
Monitor daily sales, labor costs, and expenses.
- Analyze reports to improve profitability and efficiency.
- Implement cost-control measures and ensure accurate cash handling.
Marketing & Community Engagement-
Assist with social media, in-store promotions, and events.
- Represent the café at community events and develop local partnerships.
Qualifications:-
2+ years of management experience in a café, restaurant, or hospitality setting.
- Strong leadership and communication skills.
- Proven ability to manage staff and resolve conflicts.
- Working knowledge of POS systems, scheduling software, and basic bookkeeping.
Food safety certification (preferred).
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Requirements
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Previous General Manager experience in quick-service, pizza, or fast-casual restaurant operations preferred
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Strong leadership, communication, and problem-solving skills
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Ability to lead in a high-volume, stand-alone environment
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Strong organizational and time management abilities
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Experience with staffing, coaching, and performance management
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Flexibility to work nights, weekends, and holidays as business needs require
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Benefits
Why Join LV Petroleum?
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Fast-growing company with advancement opportunities
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High-energy and team-oriented culture
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Competitive pay and bonus opportunities
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Health, vision, dental, and 401(k) benefits
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Paid training and career development
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Opportunity to grow with one of the fastest expanding travel center and QSR operators in the country
