At NSPR, we are more than a nationally recognized litigation law firm; we are making a mark in the legal field with our landmark settlements and groundbreaking verdicts. Our expert team specializes in personal injury, aviation, environmental law, civil rights, class actions, mass torts, and complex business litigation.
We are fiercely dedicated to our clients and driven by a passion for justice. If you are a skilled professional ready to make a significant impact, we invite you to be part of our dynamic team as a Client Service Representative.
Essential Functions
- Always communicate clearly and professionally.
- Manage large amounts of incoming/outgoing phone calls.
- Capacity to work in a fast paced and high-volume work environment.
- Provide timely and accurate information to incoming client requests.
- Work collaboratively with legal departments to resolve case management issues.
- Provide timely feedback regarding client issues or concerns.
- Comply with established Call Center metrics as assigned by management, including call time, callbacks, reports, and special projects.
- Adapt to a changing environment and complete all projects as assigned by management.
- Ensure policy and procedure effectiveness.
- Maintain accurate and up-to-date records of client interactions, ensuring all data is properly documented, managed, and tracked within the database.
Competencies
- Client Focus
- Problem Solving and Analysis
- Time Management
- Interpersonal skills
- Communication
- Teamwork and Collaboration
- Technical Knowledge
- Adaptability
Required Education and Experience
- High School Diploma
- 2+ years of client service experience
- 2+ years of experience handling inbound and outbound calls
- Tech savvy/computer literate
- Microsoft Office
- Must be detail oriented
- Fully proficient in English
We offer a competitive Benefits Package which includes:
- Medical, Dental and Vision Insurance
- Liability Insurance
- 401K
- Deferred Compensation
- Vacation/ PTO and Company Holidays
- Employee Events
Job Type: Full-time (Mon-Fri, 9:00am-5:00pm)
Work authorization: United States (required)
Work Location: In-office (Santurce, PR)
Job Type: Full-time
Pay: $12.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Are you available to work full-time, Monday through Friday from 9:00 AM to 5:00 PM, in an on-site office setting?
Experience:
- Call Center/Customer Service : 2 years (Required)
Language:
Shift availability:
Ability to Commute:
- San Juan, PR 00907 (Preferred)
Work Location: In person
