Supervisor/Dispatcher, Student Transportation
Woodward Academy is Atlanta at its very best. We intentionally bring together students from diverse backgrounds, perspectives, and experiences, creating a richer learning community and exceptional academic opportunities. Our students and graduates are caring and compassionate global citizens who are a microcosm of what the world should be.
Position Summary: The Supervisor/Dispatcher ensures smooth, compliant, and efficient daily operations by maintaining control of the radio network, providing real-time support to drivers,
managing emergency situations, and coordinating route changes.
Specific Duties Include:
- Manage the radio network.
- Enforce compliance with FCC regulations and Student Transport guidelines.
- Report driver infractions and mechanical issues promptly to relevant personnel.
- Provide guidance, resolve issues, and offer direction via radio while remaining calm, listening and communicating with patience and empathy.
- Obtain essential information during incidents such as breakdowns or medical crises.
- Handle emergencies from start to finish, supporting all drivers simultaneously.
- Adjust schedules due to weather, colleague absences, or unexpected events.
- Assess situations, anticipate outcomes, and take appropriate action to ensure safety and timeliness.
- Independently analyze and decide on solutions, prioritizing safe transit.
- Collaborate with fellow Supervisor/Dispatchers for smooth route substitutions.
- Accurately record route changes, substitutions, and adjustments as needed.
- Use location knowledge, available resources, and creativity to cover all routes.
- All other duties as assigned.
Required Skills:
- Intermediate computer skills, including proficiency in basic keyboarding, data entry, and experience with MS Word, Excel, Zonar, and GA Navigator (511).
- Effective, diplomatic, and professional communication style with transportation staff, school personnel, and parents.
- Ability to multitask, adapt to current events, and manage changing situations simultaneously in a dynamic work environment.
- Analytical skills to evaluate scenarios, apply sound judgment, and act decisively to expedite safety-focused solutions.
- Strong attention to detail, accuracy, and the ability to complete assignments promptly by following directions.
- Exhibit cooperative, supportive behavior and share information willingly within the department.
Minimum Job Qualifications:
- High school diploma or GED equivalent.
- CDL-Commercial Driver License with Passenger Student (PS) endorsement.
- 5+ years of experience in driving or dispatching, with familiarity in radio system usage.
- Typing speed of at least 30 WPM.
- Knowledge of Federal Motor Carrier Safety regulations and Georgia Department of Motor Vehicle Safety rules.
- Familiarity with Metro Atlanta geography for effective decision-making.
- Ability to adjust working hours/shifts as operational needs or emergency situations arise.
The Supervisor/Dispatcher, Student Transportation position is a non-exempt, 12-month position.
Woodward Academy is dedicated to providing a safe, drug-free environment for its students, faculty, and staff. Accordingly, Woodward has adopted a drug-free workplace policy, which includes substance abuse testing of all employees and applicants, in accordance with applicable state law. As such all offers of employment are contingent upon the satisfactory completion of pre-employment requirements which include background checks and substance testing.
Equal Opportunity Employer
