Job Overview
We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and elevate the guest experience. In this pivotal role, you will oversee daily front office activities, ensure seamless guest check-in and check-out processes, and uphold exceptional customer service standards. Your leadership will foster a welcoming environment, coordinate with various departments, and ensure operational excellence across all front desk functions. The ideal candidate is passionate about hospitality management, multilingual communication, and delivering memorable guest experiences in a fast-paced setting.
Duties
- Supervise and coordinate all front desk activities, including guest registration, reservations, and inquiries
- Manage hospitality reservation systems such as PEP and property management systems (PMS) to ensure accurate bookings and guest data entry
- Lead the night audit process to verify daily financial transactions and reconcile accounts efficiently
- Provide exceptional customer service by addressing guest needs promptly, resolving issues proactively, and maintaining positive client communication
- Train and mentor front desk staff on hotel procedures, phone etiquette, and customer service problem-solving techniques
- Oversee guest relations to ensure satisfaction, handle complaints professionally, and enhance overall guest experience
- Implement hotel emergency procedures swiftly during incidents or safety concerns to protect guests and staff
Requirements
- Proven experience in hotel management or front office operations within a hospitality environment, preferably resort experience
- Strong knowledge of hotel management software
- Excellent communication skills
- Deep understanding of hospitality reservation systems, front desk procedures, and guest services standards
- Familiarity with hotel emergency procedures, night audit responsibilities, and customer service best practices
- Exceptional phone communication skills with professional phone etiquette and client interaction expertise
- Ability to problem-solve quickly under pressure while maintaining a positive attitude in a fast-paced environment
- Previous experience working with hotel emergency protocols, guest relations initiatives, and hospitality management practices
Join us to lead our front office team with energy and professionalism! We’re committed to creating an inclusive environment where your hospitality expertise can shine. This paid position offers an exciting opportunity to grow your career while delivering outstanding guest experiences in a vibrant hospitality setting.
Pay: From $57,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
