Description:
MVR Guidelines
SUMMARY
Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.
Important information:
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Work Type: In-person only (remote work not available).
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Residency: Applicants must live within daily commuting distance. No relocation assistance is provided.
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Compensation: U.S.-based employment only; pay in U.S. Dollars.
DUTIES & RESPONSIBILITES
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Working for FHG requires travel if other markets are in need.
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Complete all installations according to company and industry standards.
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Accurately complete daily reports and paperwork.
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Acquire and return equipment as directed.
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Maintain tools and vehicles; report any maintenance issues.
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Communicate with Dispatch on arrivals, departures, and any delays.
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Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
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Technical development training/certification is required; successful completion is mandatory to remain an active employee.
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Follow all company & OSHA safety rules.
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Other duties as assigned.
Requirements:
Competencies
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Technical Proficiency: Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.
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Problem-Solving Skills: Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.
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Customer Focus: Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.
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Communication Skills: Clear and effective communication with customers, team members, and supervisors, both verbally and in writing.
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Attention to Detail: Thoroughness and precision in performing installations, conducting tests, and maintaining records.
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Adaptability: Flexibility to work in various environments and adapt to changing priorities or challenges.
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Safety Consciousness: Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.
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Teamwork: Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.
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Continuous Learning: Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.
SKILLS
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Install residential/commercial video, HSI, CDV, HSD installation knowledge (training provided).
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Strong customer service, time management and communications abilities.
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Due to the nature of our customer base, fluency in English (speaking and understanding) is required.
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Read and interpret operating instructions and procedures.
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Basic math, computer, and troubleshooting skills. (Navigating and adjusting operating systems).
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Ability to identify and troubleshoot CATV technical difficulties.
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Manage time effectively, efficiently, and work independently.
EDUCATION / QUALIFICATIONS
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High School or GED preferred.
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Be at least 21 years old.
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Hold a valid driver’s license.
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Have a minimum of three (3) years of driving history.
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Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note: Insurance carriers may review up to seven (7) years of driving history to determine eligibility.
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Due to the sensitive nature of our work inside customers’ homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.
COMPENSATION
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Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards.
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Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match.
PHYSICAL REQUIREMENTS
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Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights.
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Use hand tools.
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Frequent stooping, bending and twisting required.
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Work indoors, outdoors, in confined spaces, and while exposed to varied weather.
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Drive during all weather conditions, daytime and nighttime.
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Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory.
