DPatrick is a family owned and operated dealership that strives on retaining customers and employees. We have been a staple in the community since 1934. If you enjoy the auto industry and are looking for a stable career, then this is your opportunity. If you want to grow in our business apply today!
Medical/Dental/Vision/Life Insurance
401K
Paid Vacation
Holidays
Weekly Pay
JOB PROFILE
Directs and coordinates activities of personnel engaged in repairing, maintaining, and modifying motor vehicles. Consults with and advises customers of services needed to their vehicle.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Plans and schedules departmental activities to repair customer vehicles.
Addresses and reviews customer concerns about vehicle malfunctions and customer maintenance needs for their vehicle via in person, phone call, text, or email.
Prepares estimates and identifies cost for repair and service to customer vehicles.
Maintains customer satisfaction index rating that is consistently higher than average standards.
Greets customers in a timely and friendly manner. Acknowledge customers who are waiting in line, letting them know they will be helped soon.
Schedules appointments, obtains customer and vehicle data, communicates with customers to determine nature of repair or maintenance needed and sets proper expectations with customers.
Dispatches work.
Verifies warranty work.
Verifies technician time on clock, ensure technician findings for repair are inputted and assists in obtaining parts for technician.
Checks service history of customer vehicles.
Ensures repair order contains all Dealer and Manufacture requirements including but not limited: details of repairs containing the customer concern, cause and correction.
Obtains legible signature from customer to authorize repair.
Keeps customers informed of repair time, any delays, any additional work and additional costs.
Handles telephone inquiries regarding work in process and other customer calls.
Test-drives vehicles or have technician test drive for quality control.
Be responsible for quality control, to ensure that work is completed as requested and to reduce comebacks.
Inspects overall condition of vehicles at check in.
Advises customers on maintaining vehicles in accordance with manufacturer's specifications.
Provides estimates for labor and parts.
Requires being ready to work on time and have satisfactory attendance.
Any other duties assigned by management.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individual must have basic computer knowledge, ability to work well with others, neat and clean appearance, good math skills, general mechanical skills, positive attitude and be able to listen and follow directions. Individual should be self-motivated and a self-starter, read and comprehend instructions and information, be able to work weekends and overtime. Individual should be honest, ethical, dependable and a team player.
EDUCATION and/or EXPERIENCE
High school Diploma or general education degree (GED) and 2 or more years of related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS
MUST HAVE A VALID DRIVER'S LICENSE AND CLEAN DRIVING RECORD!
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is occasionally required to walk; sit; use hands; reach with hands and arms; climb; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is moderate to loud.
NOTE:This is not necessarily an exhaustive list of responsibilities, skill, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.
Job Type: Full-time
Experience:
- Service Advisor: 1 year (Required)
Education:
- High school or equivalent (Required)
License or certification:
- Driver's License (Required)
Job Type: Full-time
People with a criminal record are encouraged to apply
Work Location: In person
