Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services through email, phone call, and responding to messages and comments on our social platforms.
Hours of work are Monday-Friday from 8:00AM-4:30PM
Duties
- Respond promptly to customer inquiries via phone, email, social channels or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, tracking, and returns.
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with other departments to resolve customer issues effectively.
- Uphold company policies and procedures while ensuring customer satisfaction.
- Utilize office software and computerized systems to manage customer accounts.
- Handle sales inquiries and promote additional services as appropriate.
Skills
- Strong customer service skills with a focus on building rapport with clients.
- Proficiency in data entry and familiarity with office software applications.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to manage multiple tasks efficiently.
- Multilingual or bilingual abilities are great but not required.
- Previous experience in sales is a plus, enhancing your ability to promote products effectively.
- Strong organizational skills with attention to detail.
Join us in delivering outstanding customer experiences while developing your career in a supportive environment!
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Benefits:
- Health insurance
- On-the-job training
- Paid time off
Application Question(s):
- How many years of multi-line phone experience do you have?
- Why would you be great at this role?
- Have you reviewed the hours of work, business address and posted compensation?
Work Location: In person
