About the Role
We are seeking an experienced Personal Injury Operations Manager to oversee and improve the day-to-day operations of a high-volume Texas plaintiff personal injury law firm. This leadership role is responsible for driving accountability, improving systems, increasing efficiency, and ensuring excellent client service across intake, pre-litigation, and support operations.
The ideal candidate has strong law firm operations experience, understands plaintiff PI workflows, and can lead teams while implementing measurable operational improvements.
Requirements
Responsibilities:
-
Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams
-
Build, document, and enforce SOPs for firm workflows
-
Manage staff performance, accountability, workload distribution, and training
-
Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
-
Improve communication between intake, case managers, vendors, and leadership
-
Monitor case management systems, task completion, and file quality
-
Identify operational bottlenecks and implement process improvements
-
Manage vendors including marketing agencies, records providers, call centers, and software systems
-
Assist leadership with staffing forecasts, operational planning, and budgeting
-
Help maintain high client satisfaction and reduce client complaints
-
Prepare operational reports and performance updates for ownership
Qualifications:
-
5+ years of law firm operations or legal operations experience
-
3+ years in plaintiff personal injury strongly preferred
-
Strong understanding of Texas PI workflow from intake through settlement/litigation support
-
Experience managing teams in a high-volume environment
-
Experience with legal case management software and KPI reporting
-
Strong leadership, communication, and organizational skills
-
Ability to enforce accountability and improve team performance
-
Bilingual English/Spanish is a plus
Preferred Keywords
Personal Injury Operations Manager • PI Operations • Plaintiff Personal Injury • Legal Operations Manager • Law Firm Operations • Intake Management • Pre-Litigation • Case Management • KPI Reporting • SOP Development • Texas Personal Injury • Legal Administration • Vendor Management • High Volume Law Firm
Benefits
Positive Culture: Work in a supportive, inclusive, and collaborative environment that values your contributions.
Growth Opportunities: Access to professional development, mentorship, and opportunities for career advancement.
Competitive Compensation: Enjoy a highly competitive salary and bonus structure that rewards performance.
Benefits: Comprehensive benefits package including health insurance, paid time off, and more.
Work-Life Balance: Flexible work arrangements to help maintain a healthy work-life balance.
