Position Summary:
The Training/Convenience Store Manager is responsible for overseeing the daily operations of a convenience store, ensuring high levels of customer service, maintaining inventory, managing staff, and meeting sales goals. This position requires a strong leader who can motivate team members, maintain store standards, and drive profitability while ensuring compliance with company policies and regulations.
Key Responsibilities:
-
Leadership and Staff Management:
-
Recruit, train, and supervise store personnel.
-
Conduct performance evaluations and provide ongoing feedback and training.
-
Schedule staff and manage labor costs to ensure optimal coverage.
-
Customer Service:
-
Ensure that all customers receive exceptional service.
-
Handle customer complaints and inquiries promptly and efficiently.
-
Train staff to maintain high customer service standards.
-
Sales and Financial Management:
-
Monitor daily sales and develop strategies to achieve and exceed sales targets.
-
Analyze financial reports and metrics to identify areas for improvement.
-
Manage store budgets, control expenses, and optimize profitability.
-
Inventory Management:
-
Oversee inventory levels and ensure timely replenishment of stock.
-
Conduct regular inventory audits and coordinate with suppliers for ordering and receiving products.
-
Minimize shrinkage through effective inventory control measures.
-
Store Operations:
-
Ensure the store complies with health and safety regulations and company policies.
-
Maintain cleanliness and organization of the store, including products and signage.
-
Implement marketing and promotional strategies to enhance sales.
-
Reporting and Documentation:
-
Prepare and submit reports on sales, expenses, and operational issues to upper management.
-
Accurately manage cash handling and financial transactions.
-
Community Engagement:
-
Build and maintain positive relationships with the community.
-
Participate in local events and promotions to enhance store visibility.
Qualifications:
-
High school diploma or equivalent; a degree in business administration or a related field is preferred.
-
Previous experience as a manager in a retail management or a convenience store setting is required
-
Previous experience in retail management or a convenience store setting is required.
-
Strong leadership and team management skills.
-
Excellent communication and interpersonal abilities.
-
Ability to work flexible hours, including nights, weekends, and holidays.
-
Proficient in basic computer skills and point-of-sale (POS) systems.
-
Strong organizational and problem-solving skills.
Physical Requirements:
-
Ability to stand for extended periods and lift up to 50 pounds.
-
Availability to work a variety of shifts as needed.
