Description:
Information Systems - Help Desk Technician
Department: Information Systems
Status Hours: Full-time, 80 hours bi-weekly
Shift: 1st Shift, 8:00 AM - 4:30 PM, Monday - Friday
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Job Summary:
Fulton County Health Center is seeking a customer-focused and technology-driven Help Desk Technician to join our Information Systems team. As the first point of contact for technical support, this role provides assistance with hardware, software, networking, and computer-related issues across the organization. The Help Desk Technician plays a key role in ensuring employees have the technology support they need to deliver exceptional patient care and service.
Key Responsibilities:
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Respond to help desk requests via phone, email, voicemail, and in-person support.
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Troubleshoot and resolve hardware, software, and basic networking issues.
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Document support requests and maintain accurate help desk records.
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Prioritize incoming issues to ensure timely and effective resolution.
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Escalate complex technical problems to appropriate team members.
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Assist with tracking software licenses, hardware inventory, and archive media.
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Utilize help desk management tools to monitor and manage support requests.
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Prepare reports related to help desk activity, system downtime, and service metrics.
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Collaborate with users and department leaders to identify technology needs and solutions.
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Provide software and hardware training to employees as needed.
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Support continuous improvement efforts by identifying trends and recommending process enhancements.
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Assist other Information Systems team members and provide backup support when necessary.
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Requirements:
- High school diploma or GED required.
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Previous help desk, IT support, or technical support experience preferred.
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Working knowledge of computer hardware, software, and basic networking concepts.
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Proficiency with Microsoft Office and common business applications.
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Strong troubleshooting and problem-solving abilities.
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Ability to learn new technologies and software systems quickly.
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Excellent verbal and written communication skills.
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Ability to explain technical concepts to non-technical users.
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Strong organizational skills with the ability to manage multiple priorities.
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Ability to work independently and collaboratively in a team environment.
