Marco’s Pizza – Team Member
Location: Marco’s Pizza – Highland27828 Greenspot Rd, Suite 2, Highland, CA
Marco’s Pizza is seeking reliable, hardworking, accountable, and customer-focused Team Members who are ready to work in a fast-paced, high-expectation restaurant environment.
This position requires urgency, consistency, teamwork, cleanliness, and a strong work ethic every shift. We provide training, but every Team Member is expected to follow directions, learn quickly, maintain Marco’s Pizza standards, and take responsibility for their performance.
Key Responsibilities
● Greet and acknowledge every customer in a friendly and professional manner.
● Provide excellent customer service from the moment a guest enters until they leave.
● Take orders accurately in person, over the phone, and through our ordering systems.
● Prepare pizzas and all menu items exactly according to Marco’s Pizza recipes, portions, procedures, and quality standards.
● Maintain speed and order accuracy, especially during busy periods.
● Double-check orders before they are handed to customers or delivery drivers.
● Operate the cash register and handle cash and credit card transactions accurately.
● Maintain a clean, organized, and sanitary workplace at all times.
● Clean the kitchen, prep areas, equipment, floors, lobby, restrooms, dishes, and other assigned areas.
● Restock ingredients, drinks, boxes, and supplies before they run out.
● Complete all assigned opening, closing, cleaning, and side-work duties.
● Follow all food safety, sanitation, uniform, and company policies without exception.
● Communicate clearly with managers and other Team Members.
● Stay productive throughout the entire shift. Team Members are expected to look for what needs to be cleaned, stocked, prepared, or completed without constantly being reminded.
● Follow instructions from management and ask questions immediately when unsure.
● Treat customers, coworkers, managers, and delivery drivers professionally and respectfully.
● Be willing to perform all Team Member duties as needed. “That’s not my job” is not an acceptable attitude in a team environment.
Attendance & Performance Expectations
Reliability is a requirement of this position.
● Report to every scheduled shift on time, in proper uniform, and ready to work.
● Maintain dependable attendance and communicate appropriately regarding legitimate emergencies or unavoidable absences.
● Repeated tardiness, attendance issues, failure to follow procedures, poor performance, or failure to meet job expectations may result in corrective action, consistent with company policy and applicable law.
● Personal cell phone use while working is not permitted except when authorized by management or in an emergency.
● Employees are expected to remain focused and productive while clocked in.
● Follow manager instructions and company procedures the first time they are given.
● Maintain a professional attitude even during rush periods or stressful situations.
● Take responsibility for mistakes, correct them, and learn from them.
● Employees must consistently meet expectations for customer service, food quality, cleanliness, teamwork, speed, and order accuracy.
Qualifications & Physical Requirements
● Must be able to lift and carry up to 50 pounds.
● Must be able to stand for extended periods and regularly bend, reach, walk, lift, and perform other physical restaurant duties.
● Must be comfortable working around hot ovens and restaurant equipment.
● Must be able to work efficiently in a fast-paced environment while remaining calm and focused.
● Strong communication and multitasking skills.
● Must be able to follow written and verbal instructions.
● Must be a quick learner and willing to accept coaching and feedback.
● Must be dependable, punctual, respectful, and team-oriented.
● Customer service or restaurant experience is preferred but not required.
● Must have flexible availability based on business needs, including evenings, weekends, and holidays.
● Must have dependable transportation.
What We Offer
● Competitive pay
● Flexible scheduling based on business needs and employee availability
● On-the-job training
● Opportunities for advancement based on performance, reliability, leadership, and business needs
● A professional, team-oriented work environment
Our Expectations
At Marco’s Pizza, we expect every Team Member to understand that quality, cleanliness, speed, accuracy, hospitality, and teamwork are everyone’s responsibility.
We are looking for employees who show up, work hard, follow standards, accept coaching, help their teammates, and take pride in doing the job correctly every time.
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Employee discount
- Paid training
Experience:
- Pizza: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Quick service & fast food restaurant: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
