DUTIES
ACCOUNTABILITY/BENCHMARK
Assessment. For Case Management cases, schedule and complete screenings and assessment, thoroughly and competently Comprehensive screen for mental health problems, AODA problems, Family systems, etc.
Benchmark: Each Assessment is thorough, with all paperwork completed within 48 hours, clients competently assessed
Data: Chart review
Documentation. For Case Management Cases and SED cases (as directed by the Lead), contact professionals associated with the patient, with patient’s written permission; acquire past records; coordinate care. (i.e., Low level Case Management)
Procure and document all authorizations and reauthorizations for UBH cases.
With patient, complete treatment plan (UBH cases).
Document all contacts with and about the client and complete all required records in a timely manner, including discharge, following program policies.
Benchmark: The case management is completed for eachcase.
Treatment plans are complete and reflect behavioral, thoughtful approach.
Authorizations are timely and there are no gaps in theauthorization dates.
Discharge client charts within 30 days of final appointment.
100% match between billing dates and documentation. Billing Logs are sent in weekly or more often and are accurate.
Data: Chart review. Billing log review.
Clinical. Orient new patients to the treatment.
Provide individual and family counseling and case management to high professional standards of skill and
effectiveness.
Benchmark: 85% positive outcomes
Data: Discharge summary reviews.
Client satisfaction surveys.
Client outcome data
Evaluation by Supervisor and self-evaluation.
No complaints filed by clients.
Consultation and Referral. Staff cases with program peer consultation team, PhD, MD, as appropriate to the case
Arrange psychiatric appointments for patients, as indicated.
Refer for additional or alternative services, as indicated.
Work collaboratively with supervisors and team members.
Transfer cases in ethical manner
Benchmark: Staff all cases per Medicaid and DHS35/DHS75 standards.
Participate in team building, strategic planning, and assignments.
Data: Evaluation by Supervisor and self-evaluation.
Chart audit to verify Treatment Plan Record of Review forms
Professional. Accept supervision from the Lead Therapists who work with you on your SED cases.
Maintain certifications, including completion of continuing education requirements.
Follow the requirements of program policy manual.
Set and follow through on learning goals
Progress on an certifications as expeditiously as possible.
Maintain a professional, collegial manner at all times.
Complete any required CEUs in timely manner
Develop skills and competencies.
Benchmark: All licenses and certifications are renewed before expiration.
All continuing education requirements are met or exceeded.
Set and complete annual learning goals.
No ethical or professional complaints.
Data: Staff file audit.
Positive reviews by your Second Therapists.
Evaluation by Supervisor and self-evaluation.
Attend & contribute to staffings, peer review, departmental meetings, staff meetings
Corporate and Programmatic. Assist in marketing and program development as directed by your supervisor. This is a job function.
Benchmark: Contribute ‘leads’ through contacts arising out of personal and case contacts.
Attend exhibits, meetings.
“Go the extra mile” to develop the program.
Data: Report of lead development.
Evaluation by Supervisor and self-evaluation.
