Full-Time | Target Salary Range: $106,250–$125,000 + Quarterly Bonus Potential
Salt & Straw is seeking an experienced District Manager to lead seven shop locations across our Seattle market. This multi-unit leadership role is responsible for developing General Managers, driving operational excellence, building high-performing teams, and delivering exceptional guest experiences while achieving strong business results.
At Salt & Straw, we don't just serve ice cream—we create moments of wonder rooted in creativity, connection, and genuine hospitality. Our shops are powered by thoughtful leaders who know how to care deeply for people while delivering an exceptional guest experience, and we're looking for a District Manager to help lead and grow one of our most established markets.
This role currently oversees our shops in:
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Ballard
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Bellevue
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Capitol Hill
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Pike Place
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Queen Anne
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Redmond
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Totem Lake
As a District Manager, you'll coach and develop General Managers, strengthen operations, support continued growth, and build a culture where both team members and guests thrive.
This is a role for someone who loves hospitality, thrives in fast-paced retail operations, and believes strong teams are built through consistency, curiosity, accountability, and care.
District Managers at Salt & Straw are operational leaders, people developers, and culture builders who bring our values to life across multiple shop locations. You'll:
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Lead, coach, and support General Managers across the district, helping them grow as leaders and operators
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Build strong, engaged teams rooted in trust, accountability, and human kindness
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Oversee daily multi-unit operations across seven shop locations, ensuring excellence in hospitality, cleanliness, food safety, and execution
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Drive district performance through sales growth, labor management, profitability, and operational excellence
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Use data and business insights to improve financial performance, guest experience, and team engagement
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Partner cross-functionally with People Operations, Marketing, Finance, and Operations teams to support shop success
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Navigate challenges with thoughtfulness and adaptability while celebrating wins along the way
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Support hiring, leadership development, retention, and succession planning across the district
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Strengthen community presence and help Salt & Straw show up generously within local neighborhoods
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Travel regularly between shops to stay connected to teams and operations
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Taste ice cream to better understand and share our rotating flavors and products (yes, really)
We offer competitive compensation, thoughtful benefits, and a people-first culture designed to support you both personally and professionally.
Competitive salary + quarterly bonus potential
Everyday Pay: Access earnings before payday
Free 24/7 mental health support (for you & your family)
Medical, dental & vision insurance starting your first month
Flexible Time Off + 12 paid holidays annually
Educational assistance: Up to $1,800/year
Pet insurance
30% team member discount + early access to new flavors
401(k) + company match
Paid parental leave
Additional coverage options: Life, disability, FSA/HSA benefits
Annual merit increases and leadership development opportunities
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Have 5+ years of multi-unit leadership experience in retail, hospitality, food service, or another guest-focused business
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Have successfully led multiple locations while coaching and developing General Managers or Store Managers
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Know how to build engaged teams while holding leaders accountable for operational excellence
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Have experience managing sales, labor, profitability, and overall business performance across multiple locations
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Thrive in fast-paced, customer-focused environments with a hands-on leadership approach
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Enjoy balancing strategic thinking with regular time in your shops supporting teams
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Are comfortable traveling regularly between shop locations throughout the Seattle market
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Believe leadership should be both people-centered and results-driven
We are actively embracing pay transparency. The salary range for this role is $106,250–$143,750 annually, which reflects the full earning potential for District Managers within this market.
Most new hires can expect to start within our target hiring range of $106,250–$125,000, depending on experience, qualifications, and alignment with the role.
This position is also eligible for quarterly performance bonus opportunities tied to operational and financial goals.
Food Allergy Warning: This role involves working in environments where common food allergens (including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood) are present.
Travel Expectations: This role requires regular travel between multiple shop locations throughout the Seattle market and availability during operational business needs.
Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants regardless of race, gender, sexual orientation, disability, age, religion, or background.
E-Verify Participation: We participate in E-Verify to confirm work authorization.
Create the Unbelievable
Show Up Generously
Act with Thoughtful Curiosity
Share Human Kindness
Make It Count
These values guide everything we do — from the way we lead our teams, to how we care for our guests and communities, to the experiences we create together every day.
